WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Receives internal and external calls in order to answer questions, direct calls, or provide general information. - Logs and distributes hotel guest messages and wake-up calls. - Meets department standards regarding dialogue and customer courtesy. - Monitors security calls and provides accurate information to appropriate authorities during emergencies. - Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation. - Resolves service issues according to established procedures. - Maintains ongoing knowledge of the property’s services and entertainment opportunities. - Performs certain Front Desk responsibilities (e.g., granting stayovers, late departures, room changes, etc.). - Dispatches service calls for the hotel such as guest requests for housekeeping items and receiving/delivering Engineering or maintenance-related guest calls. - Ensures guest needs are met by placing follow-up calls. - Maintains HotSOS database. - Contributes to the maintenance of guest preferences in HotSOS. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

- High School Diploma or equivalent required. - Prior hospitality or Front Desk experience preferred. - Strong computer skills with proficiency in Microsoft Office applications required. - Ability to maintain a high level of confidentiality and professionalism. - Must possess excellent customer service, telephone, and interpersonal skills. - Must have excellent written and verbal communication skills; must be fluent and literate in English; additional languages a plus. - Ability to review and comprehend all necessary documentation. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have ability to work efficiently in a team-oriented environment. - Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. - Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer