Kuehne + Nagel is Hiring a Sea Logistics Reefer Customer Care Supervisor Near Philadelphia, PA
You will provide leadership to local Customer Care team in conjunction with the local Sales Team.
Provide our customers with the Highest quality of Customer Service. Responsibilities include maintaining communication with vendor, shipper, customer, carrier and Kuehne Nagel overseas offices throughout the process.
Maintain Compliance with US Export Control Laws and Regulations.
You will oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary.
Profit Maximization – avoid additional costs & expenses due to internal service failure.
You will be responsible for continuous improvement of processes and controls aiming for consistent customer satisfaction.
Customer retention engagement for Sea logistics account portfolio.
Implementation and support of the Pharma Chain product portfolio
You will collaborate with Sales and Key Account Managers on Account implementation, ensuring a smooth transition from sales to operations.