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We would expect to have any ideal candidate to have Mac support Certification.
An exciting opportunity for a dynamic and self-motivated IT professional to join the workplace support team delivering Deskside / Mac support.
We are seeking a technically skilled, experienced, and enthusiastic individual dedicated to customer service.
Position Summary
Roles and Responsibility
Install, upgrade, support, and troubleshoot Windows and Mac authorized desktop applications, hardware, and peripheral equipment.
Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, PowerBook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers.
Install standard SOE Image on desktops and laptops.
Configure and troubleshoot Smart phones.
Provide assistance to remote server team on Server OS and server hardware.
Server hardware racking and stacking (optional)
Basic troubleshooting of data network / telephony devices / projectors / meeting room facilitation.
Basic troubleshooting of LAN / WAN / backup-restore / printers.
Provide technical assistance and training to end users on computer operating systems and standard applications.
Instruct and assist end users in the use of computer equipment, software, and accessories.
Ability to evaluate and test new technology for feasibility and implementation within IT environment.
Document all support activity within the IT incident and request management tracking tool.
Coordinate efforts with 3
party vendors to repair faulty hardware.
Customer escalation handling.
Physical move of asset between IT stock location.
Provide remote support for users across United States (home based users).
Key Skills
Strong 2
line technical skills.
Essential Technical Skills
Education & Experience
Three years or more College diploma or any graduate degree
ACSP (Apple Certified Support Professional) certification or Apple Device Support certification
ACMT certification
CompTIA A certification or the CISSP certification - Preferred
At least 5 years of experience in Deskside / Mac support operations in mid / large customer environment
Last updated : 2024-04-23
Full Time
$53k-66k (estimate)
04/25/2024
04/30/2024
The job skills required for Deskside support technician include Troubleshooting, Customer Service, Operating System, VPN, Verbal Communication, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Deskside support technician positions, which can be used as a reference in future career path planning. As a Deskside support technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside support technician. You can explore the career advancement for a Deskside support technician below and select your interested title to get hiring information.