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We would expect to have any ideal candidate to have Mac support Certification.
An exciting opportunity for a dynamic and self-motivated IT professional to join the workplace support team delivering Deskside/Mac support.
We are seeking a technically skilled, experienced, and enthusiastic individual dedicated to customer service.
Position SummaryRoles and Responsibility
Install, upgrade, support, and troubleshoot Windows and Mac authorized desktop applications, hardware, and peripheral equipment.
Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, PowerBook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers.
Install standard SOE Image on desktops and laptops.
Configure and troubleshoot Smart phones.
Provide assistance to remote server team on Server OS and server hardware.
Server hardware racking and stacking (optional)
Basic troubleshooting of data network/telephony devices/projectors/meeting room facilitation.
Basic troubleshooting of LAN/WAN/backup-restore/printers.
Provide technical assistance and training to end users on computer operating systems and standard applications.
Instruct and assist end users in the use of computer equipment, software, and accessories.
Ability to evaluate and test new technology for feasibility and implementation within IT environment.
Document all support activity within the IT incident and request management tracking tool.
Coordinate efforts with 3rd party vendors to repair faulty hardware.
Customer escalation handling.
Physical move of asset between IT stock location.
Provide remote support for users across United States (home based users).
Key Skills
Essential Technical Skills
Education & Experience
Three years or more College diploma or any graduate degree
ACSP (Apple Certified Support Professional) certification or Apple Device Support certification
ACMT certification
CompTIA A certification or the CISSP certification - Preferred
At least 5 years of experience in Deskside/Mac support operations in mid/large customer environmentFull Time
$53k-66k (estimate)
04/21/2024
06/20/2024
http://www.ktekresourcing.com
Texas
200 - 500
Connor Lennon
The job skills required for Deskside Support Technician (Mac Support) - Lincolnshire, IL include Troubleshooting, Customer Service, Operating System, VPN, Verbal Communication, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside Support Technician (Mac Support) - Lincolnshire, IL. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside Support Technician (Mac Support) - Lincolnshire, IL. Select any job title you are interested in and start to search job requirements.
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