About us:

Kraken's Bryant Street location offers guests an opportunity to rediscover play! Onsite activities include pickleball, roller skating, darts, cornhole, shuffleboard and more! Our crew caters to groups large and small for the ultimate bonding experience.

About the role

Kraken Kourts & Skates is looking to hire a meticulous, detail-oriented and grounded Venue Operations Manager to help guide our ship. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition. Do you have what it takes to lead the crew to victory each day? To create a rewarding place for the crew and guests alike? If you are confident you can prevent a mutiny, we are ready for you to board the ship.

What you'll do

• Support and work alongside the executive team to grow a world class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry
• Develop top notch programming at the unit in conjunction with community partners
• Manage and maintain top notch training programs so facility runs to an agreed upon set of standards
• Strong knowledge of writing, managing, and enforcing Standard Operating Procedures
• Capable of creating, implementing, managing, and overseeing the accounting and finances of the business unit
• Maintain clear financial reporting and controls for the business unit
• Oversee and manage facilities in a safe and efficient manner
• Maintain rapport with vendors, coordinating and supervising delivery of services
• Responsible for working with accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment
• Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company's culture and core values
• Manage and resolve crew conflicts in a professional manner
• Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency
• Ensure historical knowledge of business and expertise of staff is protected through limited staff turnover and high-quality, on-going training and education Daily operations to ensure a high standard of facility cleanliness, safety, and appearance
• Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members
• Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and highest level of customer service via email, phone, and in-person touchpoints
• Overseeing a food service program that creates continuity throughout the daily schedule of offerings and across our family of venues
• Participate in Annual and Quarterly planning meetings with executive team
• Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable
• Manage and execute product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels

Qualifications

• Commitment to and alignment with company's core values
• Participate in weekly executive leadership meetings and quarterly planning
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
• Proficient in Microsoft Office 365
• Experience with reservation and POS systems is preferred
• Minimum 5 years of relevant experience in the bar/hospitality industry
• Must have initiative and strong interpersonal skills
• Evenings and weekends will be required
• DC ABCA Manager-on-Duty certification
• Ability to accommodate and adapt to situations by effective decision making

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift

Work Location: In person