The Product Manager II is responsible for product planning and execution throughout the product lifecycle; defining product vision; and working closely with sales, marketing, training and others to generate and preserve revenue, maximize profitability, and ensure customer satisfaction goals are met.

MAJOR RESPONSIBILITIES

• Researches and develops new deposit, lending, payments or other financial services products, as assigned, from concept to delivery to the market, including product scope and evaluation.

• Researches, recommends, and implements product enhancements, pricing changes, and re-launch or retirement of existing products based on customer needs and profit potential. 

• Manages documents such as pricing materials, product matrices and customer disclosures; analyzes or directs the analysis and communication of product trends, as assigned, through the use of dashboards or tracking reports; and prepares product management presentations.

• Tracks and regularly reports to Executive Management to ensure that assigned products or development plans continue to support the Bank's strategic objectives. 

• Collaborates throughout the bank during all phases of a product lifecycle, especially including Marketing for the creation and review of marketing materials and promotional campaigns; Field Sales channels in the support and development of sales teams; Digital Channels for online and mobile product delivery; Training for the development or revision of product training material, courses and job aids for Bank employees; Operations for the development of back-office procedures and systems; and Information Technology for supporting hardware and software.

• Manages vendor relationships as required to ensure customer satisfaction, profitability and regulatory compliance.

• Manages specific ad-hoc projects and initiatives as identified by the Product Management Group Manager.

• Maintains and develops outstanding working relationships with key business partners.

OTHER RESPONSIBILITIES

• Provides input to Executive Management to analyze and set pricing for assigned Bank products. 

• Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.

• Complies with confidentiality regulations including Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations. 

Job Summary