5 Call Center Representative Jobs in Elmhurst, IL
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Kovach Eye Institute is Hiring a Call Center Representative Near Elmhurst, IL
Job Description
Job Description
The Call Center Representative is responsible for facilitating a positive patient experience by handling a high volume of incoming calls within a fast-paced environment while delivering World-Class Customer Service.
Answers up to 100 inbound calls per day and greets patients immediately with world-class positivity, friendliness, passion and a service mindset.
Patients are to feel they have received the best service they have ever experienced
- Conducts outbound calls to schedule appointments from referring optometrists or primary care physicians with a kind, professional demeanor
- Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
- Manages the coordination of booking patient appointments
- Accurately assesses the caller’s needs and responds using appropriate judgement to ensure resolution of the caller’s inquiry or issue or by escalating the call to practice managers, patient consultants or other departments as applicable
- Exhibits a high degree of personal integrity and sensitivity to private patient health information and by maintaining strict confidentiality.
- Possesses a collaborative team-oriented attitude
Job Summary
Full Time
Ambulatory Healthcare Services
$40k-51k (estimate)
05/02/2023
04/10/2024
kovacheye.com
ELMHURST, IL
100 - 200
2006
Private
KEVIN KOVACH
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About Kovach Eye Institute
Kovach Eye Institute provides cataract surgery and retinal services for patients with various conditions such as glaucoma and retinal detachment.
The job skills required for Call Center Representative include Customer Service, Call Center, Problem Solving, Written Communication, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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