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Description:
The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers. It is the responsibility of the Consumer Care Agent to be available, helpful, friendly and knowledgeable. Consumer Care Agents are the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care Contact center is open seven days per week from 7am-8pm. Essential Duties and Responsibilities: • Interact with customers via phone and email in a call center environment. • Listen to customer concerns and questions with the goal of identifying the causes of the situation. • Obtain and evaluate all relevant information to handle inquiries and requests. • Process warranty replacements, orders, and returns. • Respond promptly to consumer inquiries and resolve issues in a timely manner. • Answer inquiries about products, cooking, maintenance, troubleshooting, and assembly. • Attend all training sessions to stay updated on product knowledge • Responsible for maintaining a high level of professionalism with clients and working to establish a positive experience with every consumer. • Ability to perform under pressure while working in a fast-paced environment. • Excellent verbal and written communication skills. • Ability to thrive in fast-paced environment, multitasking while keeping focus on the consumer. • Excellent listening skills and an empathetic voice and manner. • Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction.
Additional Skills & Qualifications:
Must Haves: - Experience: 2 years of customer service (Food Service, Retail, Consumer Interaction, Apple Store, ATT&T) - Technical; smart devices, ios and androids, computers, smart phones, and applications - Web-based platforms, Microsoft Office Suite and any other web-based software - Strong written and verbal skills. Will need to have professional grammar and writing skills. - Candidates will need to have high-speed internet and a professional home office setup to wfh. ***Jumpy resumes will NOT be accepted Nice Haves: - Associates or Bachelors Degree - Experience troubleshooting - Bilingual in Spanish or French
Experience Level:
Entry Level
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
Business Services
$32k-42k (estimate)
01/18/2024
05/12/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Call Center Agent include Customer Service, Call Center, Microsoft Office, Written Communication, Listening, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
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Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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