13 Guest Service Agent Jobs in Olathe, KS
KMG Hotels is Hiring a Guest Service Agent Near Olathe, KS
Courtyard by Marriott Kansas City Olathe! All shifts needed full and part-time positions. Responsible for providing superior service to all guests in accordance with the rules regulations, policies, and procedures set forth by the company and brand.
Principal Responsibilities:
- Professionally greets, registers, obtains pertinent information, and establishes credit prior to assigning rooms to guests.
- Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
- Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, and uses reason at all times.
- Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service, and assistance. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.
- Teamwork – Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicate with the housekeeping department about room status and availability.
- Organizational Support – Follows policies and procedures.
- Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
- Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities, and uses time efficiently.
- Adaptability – Able to deal with frequent change, delays, or unexpected events, changing approach or method to best fit a situation.
- Compliance – Responsible for cash drawer content and transactions during the shifts. Ensures accuracy of daily deposits. Maintains accurate records including cash logs, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks, and all other logs as required.
- Assists with Starbucks’s Coffee counter during peak times or mid-day service.
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of an emergency.
- Initiative - Asks for and offers help when needed.
- Dependability – Follows instructions, responds to management direction; completes tasks on time, or notifies the appropriate person with an alternate plan. Is consistently at work and on time.
- A High School diploma or equivalent is preferred.
- Hospitality and/or customer service experience is preferred.
- The ability to develop an understanding of concepts, practices, pre-established guidelines, and procedures used by the company in relation to guest service is necessary.
- Computer skills preferred.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear.
- The employee is frequently required to stoop kneel, crouch, or crawl and taste or smell. The employee must regularly lift and or move up to 25lbs, occasionally lift or move up to 50lbs.
- Specific vision abilities required by this job include peripheral vision and depth perception.
Job Summary
Full Time
$27k-35k (estimate)
02/17/2024
05/13/2024
kmghotels.com
Kansas City, MO
<25
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The job skills required for Guest Service Agent include Customer Service, Guest Service, Housekeeping, Problem Solving, Laundry, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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