BURN BOOT CAMP CULTURE

Burn Boot Camp is one of the fastest growing fitness franchises in the nation. We move like our members - with purpose and fast paced. We aim to inspire, empower, and transform lives through community-based fitness. Apply today to join a team built on community!

POSITION OVERVIEW

The Renewal Specialist will play a vital role in managing and facilitating the Franchise Renewal Process for our Franchise Partners. The Renewal Specialist will be responsible for ensuring the seamless renewal of franchise agreements, maintaining positive relationships with franchisees, and driving growth of the brand. In addition, the Renewal Specialist, alongside the Compliance Process Manager, will work with Franchise Partners through the non-renewal process while ensuring brand standards continue to be upheld.

ACCOUNTABILITY

• Renewal Process Execution

ROLES AND RESPONSIBILITIES

• Educate, lead and support Franchise Partners throughout renewal or non-renewal process to ensure timely execution and brand standards are maintained throughout 
• Collaborate with franchisees to discuss renewal terms, address concerns, and negotiate terms that align with both parties' interests
• Regularly conducts audits to ensure execution of renewal and compliance standards and identify violations
• Conduct analysis on franchisee performance, identifying key factors that influence renewal decisions
• Manage reports on franchise renewal rates, providing insights to Compliance Process Manager for strategic decision-making
• Maintain documentation of all renewal activities in internal systems, schedule and manage follow-up actions 
• Process all franchise renewal documentation, including initial communication, follow-up communication, system documentation, filing, and importing into applicable business systems 
• Proactively work with team members to identify areas of renewal concerns and work toward viable solutions as well as follow and review all protocols currently in place under the guidance of the Compliance Process Manager
• Prepare and review franchise renewal documentation, ensuring all legal and regulatory requirements are met
• Address franchisee inquiries and concerns promptly, demonstrating a commitment to fostering positive long-term partnerships
• Provide recommendations for improvements to the franchise renewal process based on industry best practices

QUALIFICATIONS

• Extremely detail-oriented, organized, methodical, quality conscious and with a reputation for superb follow through
• Ability to learn quickly and work in a fast-paced environment
• Excellent oral and written communication skills
• Ability to work independently and within a team environment
• Ability to work within project timelines, establish priorities, and meet milestones and deliverables
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance
• Strong organization skills and attention to detail
• Ability to prioritize to ensure business needs are consistently met
• Ability to multi-task with a demonstration of role flexibility
• Ability to develop strong relationships internally and with Franchise Partners 
• Attitude welcome to continuous learning and application of best practices
• Ability to focus and follow through on priorities and delivery quality results
• Solid understanding of Franchise operations, preferred
• FranConnect experience, preferred
• Bachelor’s degree, preferred
• 2-3 years’ experience in compliance, renewals and/or contract work/review
• Combination degree and relevant experience preferred

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.