Company DescriptionKIPP Texas Public Schools is a network of 57 public charter, open-enrollment, pre-k-12 schools educating nearly 34,000 students across Austin, Dallas-Ft. Worth, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose - college, career, and beyond - so they can lead fulfilling lives and build a more just world.Founded in Houston in 1994, and operating as KIPP Texas since 2018, our commitment to diversity, equity, inclusion, and antiracism in our classrooms, in our offices, and in the communities we serve is unwavering. We are looking to hire a diverse team of dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join our Team and Family and champion equity, chase excellence, persist with purpose, bring joy, and help us rise together.KIPP Public Schools is a national network of public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 280 schools, nearly 15,000 educators, and 175,000 students and alumni.You can see all our job opportunities at https://kipptexas.org/join-our-team/.Job DescriptionThe OpportunityThe School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and just systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class customer service to families and staff members to ensure they feel welcomed, cared for and a valued member of our community. The Family Engagement Specialist is a school based position that ensures students and families are positioned to engage in learning on a daily basis. The Family Engagement Specialist will play a major part in building relationships with our families while setting the tone for exceptional customer service. Key ResponsibilitiesPartners with students, staff and parents to ensure students attend school every day.Orients families to attendance expectations for new and existing familiesMakes daily attendance calls to families and documents all attendance changesCaptures and shares any key information or context shared during calls with familiesParticipates in the weekly attendance check-in meetings with school leadership with increasing responsibilities over timePartners with families and students when additional attendance supports are neededExecutes school-based re-enrollment and cultivation plans.Support families through the re-enrollment processComplete application verification calls and updates application system as neededAssist with planning of school events and activities Partners with other schools to support families through school transitionsReview and submit student attrition data reports, identify trends and work with the school leadership team to improve student attrition ratesEnsures clear and effective communications with all community members and stakeholders.Implement and lead parent involvement programs, ensuring engagement from familiesManage the translation of family communications and parent meetingsCapture pictures and videos for the school events and manage school communication platforms. Ensures all parent facing materials are readily availableSchedules parent meetings with appropriate team membersBuild relationships with community partners in order to build brand awarenessMonitors and reviews with Assistant Principal of Operations, parent and student feedback, particularly as it relates to non-instructional services and support.QualificationsUnwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staffBilingual; English & Spanish requiredSense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quicklyStrong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely resultsTeam player with strong interpersonal and stakeholder management and relationship building skillsAbility to be calm under pressure, especially in difficult conversations with parents and staffDesire to continuously learn and evolve as a professionalAdditional InformationCompensation and BenefitsSalary is based on years of experience, degree of education, and level of expertise.As a full-time KIPP Texas employee you are eligible to participate in all KIPP Texas’ benefit plans. KIPP Texas offers a robust variety of benefits choices with competitive rates, including medical, dental, and vision options, life insurance, and disability plans.KIPP provides equal employment opportunities for all applicants and employees. As an equal opportunity employer, we hire without consideration of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.