Join Our Team : Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our teammates! Working at Kinwell means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership.

Job Responsibilities

Greets patients and visitors and directs them accordingly

Scheduling of new patient and follow up appointments

Obtains insurance authorization to process patients for services needed

Collects and processes copays as appropriate

Assists patient with check-in process and completing their portion of patient history in the EMR

Answers incoming phone calls and assists caller or directs calls accordingly

Communicates status of all patients and requests to clinical staff, physicians, or center manager to ensure continuous operation of center.

Proficient in use of the EMR and / or a willingness to develop proficiency

Manages the center and clinician schedules to maximize efficiency

Assist with referrals for assigned center and up to 2 additional centers managing remotely

Follows HIPAA guidelines and safety rules as outlined in training

Attend and participate in team huddles, center staff meetings, ongoing training

Performs all duties to achieve or exceed established and desired service standards and create a delightful patient experience before, during and after the visit

Assists Medical Assistants with any administrative or legal chart requests from patients, lawyers or TPA’s

Performs other duties as assigned.

Minimum Qualifications

H.S. Diploma or GED

Associates Degree and 3 years or 5 years of prior medical practice experience

Experience in a customer service environment

Demonstrated intermediate knowledge of PC’s, word processing, data entry and EMRs

Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN)

Preferred Qualifications

Excellent critical thinking, flexibility, problem solving and communication skills

An interest in growing and developing skill and knowledge to be able to take on larger tasks or roles

Experience using EPIC

Knowledge, Skills and Abilities

Customer service skills to ensure an enjoyable and pleasant check in, check out as well as pre and post appointment interaction.

Excellent interpersonal skills including phone communication

Skill operating computer in a Windows environment utilizing Outlook, Work, and Excel

Excellent verbal and written communication skills

Ability to interact effectively with associates and management at all levels

Independent decision making skills and ability to influence others to resolve issues

Ability to work as a member of a team or independently without supervision or direction

Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner

Ability to work in fast paced environment while maintaining strong attention to detail

Working Environment

Work is performed within a normal office environment with ambient temperatures.

Physical Requirements

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation : This is primarily a sedentary role which requires the ability to exert up to 10 lbs.

of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.

This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone.

What we offer :

Paid Time Off & Paid Holidays

Medical / Vision / Dental Insurance

Personal Funding Accounts (HSA, FSA, DCA)

401K

Basic Life Insurance

Disability-Short Term and Long-Term

Supplemental Life and ADD&D

Education & Development

Employee Assistance

Passport Discount Program

Equal employment opportunity / affirmative action :

If you need an accommodation to apply online for positions at Kinwell, please contact Kinwell Human Resources via email at .

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Plus Salary Range :

$41,700.00 - $62,600.00

• National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska. B356088% %%uncategorized%%

Last updated : 2024-03-25