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Kinwell is Hiring a Patient Care Coordinator- Westlake Near Seattle, WA
Join Our Team: Do Meaningful Work and Improve People’s Lives
Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our teammates! Working at Kinwell means you have the opportunity to drive real change by transforming healthcare.
To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership.
Job Responsibilities
Greets patients and visitors and directs them accordingly
Scheduling of new patient and follow up appointments
Obtains insurance authorization to process patients for services needed
Collects and processes copays as appropriate
Assists patient with check-in process and completing their portion of patient history in the EMR
Answers incoming phone calls and assists caller or directs calls accordingly
Communicates status of all patients and requests to clinical staff, physicians, or center manager to ensure continuous operation of center.
Proficient in use of the EMR and/or a willingness to develop proficiency
Manages the center and clinician schedules to maximize efficiency
Assist with referrals for assigned center and up to 2 additional centers managing remotely
Follows HIPAA guidelines and safety rules as outlined in training
Attend and participate in team huddles, center staff meetings, ongoing training
Performs all duties to achieve or exceed established and desired service standards and create a delightful patient experience before, during and after the visit
Assists Medical Assistants with any administrative or legal chart requests from patients, lawyers or TPA’s
Performs other duties as assigned.
Minimum Qualifications
H.S. Diploma or GED
Associates Degree and 3 years or 5 years of prior medical practice experience
Experience in a customer service environment
Demonstrated intermediate knowledge of PC’s, word processing, data entry and EMRs
Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN)
Preferred Qualifications
Excellent critical thinking, flexibility, problem solving and communication skills
An interest in growing and developing skill and knowledge to be able to take on larger tasks or roles
Experience using EPIC
Knowledge, Skills and Abilities
Customer service skills to ensure an enjoyable and pleasant check in, check out as well as pre and post appointment interaction.
Excellent interpersonal skills including phone communication
Skill operating computer in a Windows environment utilizing Outlook, Work, and Excel
Excellent verbal and written communication skills
Ability to interact effectively with associates and management at all levels
Independent decision making skills and ability to influence others to resolve issues
Ability to work as a member of a team or independently without supervision or direction
Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner
Ability to work in fast paced environment while maintaining strong attention to detail
Working Environment
Work is performed within a normal office environment with ambient temperatures.
Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone.
What we offer:
Paid Time Off & Paid Holidays
Medical/Vision/Dental Insurance
Personal Funding Accounts (HSA, FSA, DCA)
401K
Basic Life Insurance
Disability-Short Term and Long-Term
Supplemental Life and ADD&D
Education & Development
Employee Assistance
Passport Discount Program
Equal employment opportunity/affirmative action:
Kinwell is an equal opportunity/affirmative action employer. Kinwell seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Kinwell, please contact Kinwell Human Resources via email at hr@kinwellhealth.com.
The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
National Plus Salary Range:
$41,700.00 - $62,600.00
National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.