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Director of Rooms
Overview:This position provides overall leadership for Rooms Division to include Front Desk, Guest Services, Transportation, Housekeeping, Laundry and PBX Operations.The position plays a vital role working with the Kingsmill Executive Leadership Team with strategic planning, resort leadership and community involvement by developing and implementing business plans to achieve targets, while controlling expense and labor budgets.Reports to the Vice President of Resort Operations.
Responsibilities:
·Manages the annual operating budget for room division to include monthly forecasting and variance reporting.
·Ensures that property expense tracker is up to date and matches what is in the P&L
·Interviews, hires, trains, coaches and reviews direct reports including Front Desk Manager, Housekeeping, and Laundry Manager.
·Conduct property walks with VP of Resort Operations on regular basis.
·Ensures that resort guest feedback is accurately tracked, monitored and evaluated to ensure high scores in Medallia.
·Maximizes the revenue potential of the approximately 334 guest rooms and suites.
·Creates and maintains guest service programs that exceed service standards in guest satisfaction.
·Resolves issues with other departments inside area of responsibility.
·Performs other duties as assigned.
Qualifications:
·Proficiency in Resort property management software (I.E TravelClick/Opera)
·Ability to make decisions and work without supervision
·Possesses strong leadership and communication skills
·Possess excellent verbal and written communication skills
·Must have professional presentation as an ambassador of the company serving as a property leader.
·Possesses knowledge of occupational hazards, safety precautions and safety regulations related to housekeeping and transportation activities and other work related precautions
·Must have the ability to enforce operating policies and procedures in an effective and courteous manner.
·Minimum of 4 years’ experience in managing operations at a 4 star property
·High School diploma, required with 4 year degree with major in Hospitality Management or Business Management, preferred
·Experience in managing a campus style resort a plus
·Ability to work days, nights, weekends, holidays
Full Time
$43k-67k (estimate)
09/15/2023
05/19/2024
kingsmill.com
WILLIAMSBURG, VA
100 - 200
1988
Private
BUSH KATE
<$5M
Kingsmill owns and operates resorts that offer accommodation, golf, spa and other recreational services.
The job skills required for Director of Rooms include Housekeeping, Guest Service, Hospitality Management, Leadership, Laundry, Revenue Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Rooms. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Rooms. Select any job title you are interested in and start to search job requirements.