JOB
The Human Resources (HR) Systems, Analytics, and Operations Team within the Department of Human Resources (DHR) seeks an innovative, driven, and customer-focused HR Application Lead. Reporting to the Operations Manager, the HR Application Lead will provide daily maintenance, troubleshooting, and customer assistance related to the implementation and refinement of HR software applications. This position will play a key role in translating the business needs of multiple enterprise business partners into system functionality that supports the employee lifecycle. In partnership with DHR leadership and related business experts, it will help determine business requirements and conduct process analysis, prioritization, training, and administration of HR systems and technologies, with a focus on Laserfiche, an Enterprise Content Management (ECM) system. The HR Application Lead will maintain all the system modules and processes in Laserfiche ECM including Records Management, Administration Console, Directory Server, Workflow (Administration & Designer), Forms, and Direct Share. They will engage with human resource professionals and subject matter experts across the County to provide guidance, training, and auditing of system functionality. This role will lead development, analysis, and project management activities for Workflow and Forms, including planning, design, implementation, integration, and maintenance of Laserfiche and its associated processes. If you have experience in ECM systems, are an exceptionally organized individual with a passion for project management and a proven ability to foster and sustain productive working relationships with diverse teams and customers, we would like to hear from you!
EXAMPLE OF DUTIES
Applying equity and social justice principles (ESJ) is a daily responsibility and a foundational expectation for all King County employees. This role will champion King County’s deep commitment to ESJ by exemplifying shared values, behaviors, and practices in all aspects of the work. Provide day-to-day support and ongoing administration of King County’s Laserfiche system. Configure system modules and functions according to business standards and best practices, ensuring they support the records life cycle in an integrated manner. Partner with project teams and research system functionality to help shape business strategy development. Develop, implement, and evaluate technical training documents and programs for Laserfiche. Train end-users on system modules. Collaborate with vendors, internal partners, and functional leads to analyze and configure system functionality. Manage system enhancements and provide change management guidance to HR partners and leadership across departments. Design forms and workflows to support various record needs.Work with project teams to develop and document system standard work and continuously improve program services. Apply records management policies for personnel-related records in partnership with DHR leadership and Policy team. Use a digital ticketing solution to troubleshoot and resolve system issues and challenges.Develop queries, reports, dashboards, and metrics to audit the system, support decision-making, and integrate data with other human resource data sources. Design testing processes and procedures to ensure new functionality in the test environment prior to production launch.Other duties as assigned.
SUPPLEMENTAL INFORMATION
Work ScheduleThis position is exempt from the provisions of the Fair Labor Standards Act and is not overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. This position is not represented by a union and is classified as a Functional Analyst III; class code: 733501.Who May ApplyThis recruitment is open to King County employees and the public and will be used to fill one career service position.Selection ProcessForms and Materials RequiredAn online employment application completed at www.kingcounty.gov/jobs. The employment history should go back at least 10 years if you have 10 years of employment, or more to include all relevant experience. Resumes will not be accepted in lieu of a completed application. All relevant experience must be included in the application.A cover letter no more than two pages summarizing how you meet the required experience, qualifications, knowledge, and job skills listed above. In addition, please share why you are interested in this position. This is a required application material. If a cover letter is not received, your application will be considered incomplete and will not be considered.Applicants will be screened for competitiveness, completeness, and written communication skills. Initial screening will be based on a review of application materials. The most competitive candidates will be invited to participate in a series of one or more interviews. For more information on this recruitment, please contactJen Montoya, Senior HR Analyst, Jen.Montoya@kingcounty.gov. Teleworking RequirementThe work associated with this position will be performed predominantly through telework, complemented with onsite work and meetings as needed. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.Forbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.To ApplyIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.