Kidney Specialists of Southern Nevada (KSOSN) provides comprehensive kidney care and a full spectrum of kidney disease management resources for residents of Southern Nevada. Our care team educates and empowers patients who are living with kidney pain, infections, stones, and other kidney problems. With this exciting opportunity you will be joining a seasoned team of 50 Physicians and Advanced Practitioners, as well as 70 team members across six office locations.

We are searching for a dynamic Front Office Supervisor to join our growing team.

Position Summary

Alongside the Director of Front Office Operations, the Front Office Supervisor supports the day-to-day operations and supervision of the Front Office team at all KSOSN locations. This is a working supervisor position. This position supports a team of Patient Representatives and Lead Patient Representatives to assure smooth operations of the Practice and is a resource to the front office teams through knowledge, confidence, participation, and encouragement.

Essential Job Functions:

• Oversee the day-to-day operations of the Front Office.
• Employee Management- Hire, train, and coach direct reports; Manage daily staffing, schedules, and timecards; Performance Management - monthly metrics, annual evaluations, quarterly reviews, progressive discipline; Conduct regular staff meetings; Complete quarterly chart audits for direct reports
• Designs and implements business strategies to meet organizational goals
• Manages staff by assigning and delegating tasks using the Daily Assignment tool
• Develop protocols and procedures to improve staff productivity.
• Manage staff productivity utilizing monthly Metrics.
• Responsible for staff performance via weekly 1:1 meetings and ensure adherence to company policies.
• Process and approve staff time off requests and timecards for payroll in a timely manner.
• Ensure that all policies and procedures function in accordance with state and federal laws.
• Ensure that the front office teams meet the goals and objectives for optimal KSOSN patient flow and scheduling.
• Manage daily staffing to ensure optimal operation of the practice including arranging coverage.
• Regularly review productivity and make staffing adjustments.
• Conduct regular staff meetings.
• Travel to all locations as well as cover front office staff.
• Monitor worklists and no-show rates for all providers.
• Carry out failure analysis and process improvement activities.
• Make and input scheduling templates in the Electronic Medical Records (EMR)
• Manage Mitel phone system.
• Audit the work of the front office teams to ensure satisfactory completion of tasks and accuracy of data entry.
• Maintain policies and procedures for the front office; validate adherence to policies and procedures by all front office teams.
• Other duties as assigned.

Minimum Requirements:

• Minimum four (4) years of Patient Representative (or equivalent) experience required.
• Minimum of two (2) years of supervisory experience required.
• Knowledge and appropriate use of medical terminology required.
• Proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook required.
• Prior experience with Electronic Medical Records required. Prior experience with Epic highly preferred.
• Must have excellent communication (verbal and written), interpersonal, organizational and computer skills.
• Analytical thinking skills and the ability to exercise sound judgement when making decisions.
• Bachelor degree in a related area preferred.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Company-paid Life Insurance
• Company-paid Short-term Disability
• Company-paid Long-term Disability
• 401(k)