You are a heartbeat away from ship’s captain. As member of the management team, you
shape the culture of the restaurant. It will carry your imprint. In the absence of the
Restaurant General Manager (RGM), the buck stops with you. Your role is to build the
capability of your team, continue running great shifts, and partner with your RGM to make
your restaurant stand out from the field. This is a training ground for you because all that you
learn here will be taken with you when you become RGM. Savor every experience, lean on
your RGM for feedback and coaching, and gain confidence in your leadership of others and the restaurant.

Step Change Thinker
Is quick to see core issues in complex situations
Energizes the team by encouraging discussion of “what’s possible” and setting
breakthrough targets

Know How Builder
Seeks continuous feedback from different sources to improve their own performance
Executes success routines effectively
Coaches and drives excellence around core operations procedures on each of their
shifts (e.g., shift accountability, product projections, Repairs & Maintenance (R&M)
spending, Cost of Sales/Cost of Labor (COS/COL) controls)

People Grower
Champions and role models How We Win Together (HWWT2) and Achieving
Breakthrough Results (ABR) culture within their store
Uses technology (e.g., Hiring Zone, Learning Zone) regularly to help the RGM build
and retain strong teams
Role models and coaches using the EARS Model (Explore, Analyze, Respond and
Making it Stick) to help build the capability of their team
Partners with the RGM in completing and executing the bench plan process
Holds employees accountable by using the Performance management process
Recognizes employees for exceptional performance using CHAMPS cards to reinforce
breakthrough results
Demonstrates positive energy at all times

Action Driver
Role models customer mania and demonstrates a passion for winning by execution on the
following standards on each of their shifts: CHAMPS , CFF evaluations and projections
Goes for breakthrough results by partnering with the RGM to analyze the financial
performance of their restaurant to understand trends and how their restaurant compares
with competitors (strive to be best on block)
Partners with RGM to ensure staffing levels are in place to grow top line sales
Ensures restaurant plans and marketing initiatives are in place and being implemented

Intentionality to Lead
Focuses the team on solving problems rather than reacting to them
Takes advantage of every opportunity, both formal and informal, to enhance their
leadership skills
Is committed to helping others grow and develop in their role

Arrive at work on time
Flexible scheduling
Follows procedures regarding operation of restaurant equipment (including fryers, ovens,
etc.)
Regular access to personal vehicle
Able to lift up to 25 lbs and carry up to 30 feet
Able to push/pull up to 90 lbs up to 30 feet
Able to stand and walk for a majority of work shift
Follows KFC cash handling safety and security procedures
Adheres to KFC and City/State/United States safety requirements
Knowledge of and compliance with KFC’s Human Resources policies and processes