Essential Duties:

• Answering phone calls, email inquiries and order processing.
• Correspond with customers in a timely manner regarding receipt of orders, prices, schedule changes, and shipping information.
• Review contracts and orders entered to ensure accuracy of data.
• Interface with production, purchasing, quality, shipping, and accounting teams in an effort to expedite (as required) and deliver on-time product.
• Maintain and update filing, inventory, mailing, and database systems
• Coordinate with appropriate company organizations to resolve problems and customer complaints.
• Maintain records and files of orders, quotes, and customer correspondence
• Utilizing SAP, Sales Force or any other CRM System.
• Entering orders and Managing Customer Accounts.

Requirements:

• Minimum 1 year of Customer Service
• Ideal candidate is highly focused, detail-oriented, well organized and possess the ability to prioritize workload to ensure daily order targets are met.
• Must possess computer skills, able to use word, excel, outlook, and other CRM/databases: SAP, Salesforce or any CRM System
• Self-motivated, flexible with a “Can do” attitude.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• City of Industry, CA: Relocate before starting work (Required)

Work Location: In person