Sunny Health & Fitness is a premiere distributor and importer of premium, high-quality health and fitness products specifically designed for home and boutique fitness studios. We believe fitness should be accessible to everyone, anywhere, anytime. Because we source directly through our wide network of manufactures, our pricing is much more competitive than the average distributor in the industry. We are leaders, we are innovators, we are family.

We are looking for a Customer Service Representative to support the Customer Service Department by answering telephone calls and correspondence including email and regular mail from customers and retailers. The ideal candidate will also troubleshoot assembly and maintenance issues as assigned.

Essential Duties and Responsibilities:

• Present a positive and professional attitude towards the most difficult customers.
• Respond promptly and correctly to inquiries and requests.
• Resolve wide variety of problems from analysis through resolution.
• Utilize best methods and judgment to handle complex issues.
• Work diligently and independently throughout a set schedule.
• Communicate with customers through phone, email, chat, social media and text.
• Understand wide line of fitness equipment at technical, operational and sales levels.
• Operate in cross-department efforts with Marketing, Sales, Warehouse and Shipping.
• Keep thorough records of customer information and interactions.
• Remain flexible with shifting workflow, assignments and responsibilities.
• Communicate constantly with colleagues and management.
• Provide insight and suggestions to improve company processes.
• Create and edit spreadsheets, emails and reports.
• Learn from coaching and feedback while growing from mistakes.
• Participate in seasonal overtime work (at 1.5x pay)

Qualifications, Skills, and Knowledge:

• Smart, energetic and upbeat personality.
• Patience, calm and confidence during difficult interactions.
• Excellent written and verbal communication in English.
• Creative problem solver and thinker.
• Ability to self-train from proper resources and support.
• Microsoft Office knowledge - Outlook, Excel and Word.
• Strong time-management from organization, multi-tasking, and prioritization skills.

Benefits:

• Medical, Dental, Vision Insurance: Company covers 80% for employees only.
• Life Insurance: Covered by the company.
• 401k Dollar for Dollar matching up to 3%, eligible to enroll after one full year with the company. 100% fully vested.
• Sick Paid Leave
• 7 Paid Holidays (Eligible after probation period).
• Vacation
• Company provides discounts for fitness equipments for our employees.

Job Type: Full-time

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you speak, read, and write in Spanish?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person

Application Deadline: 11/27/2021