Description:
Job Title: Host/Hostess
Department: Operations
Reports to: Managing Partner, Store Leader on Duty
Position Summary: Warm, friendly, greets guests at the door as soon as they arrive. Seats, and presents clean menus to guests in a friendly, professional, and quick manner.
Primary duties and responsibilities include, but are not limited to, the following:
•Promotes a welcoming environment for every guest.
•All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed our guest's expectations.
•Greets and seats guests, presents clean menus to guests, informs them of a special.
•Take names on a waiting list, quotes guests accurate wait times, and organize a fair seating rotation.
•Observes tables and keeps track of clean, dirty, or occupied tables.
•Cleans, organizes, and stocks menus at host area.
•Maintains restroom cleanliness throughout the shift.
•Answers phone calls and answers questions concerning the menu and restaurant.
•Assists with the duties of servers or bussers as appropriate; pre-bussing tables, refilling coffee, or rolling silverware.
•Maintain specific side-work and ensure total cleanliness and smooth operation of the restaurant.
•Follow Store Leader's instructions and suggestions regarding tasks related to your role.
•Communicates with bussers, servers, and Store Leaders and assists in an entire team effort
•All other duties as directed, including having fun with our guests and your co-workers.
Requirements:
Essential Physical Requirements:
•Walks and stands during the entire shift.
•Reaches, bends, carries, and wipes.
•Carries highchairs, boosters, and slings when requested by table.
•Verbally communicate with guests and people on the phone.
Additional Info:
Knowledge and Skills
•Food Handler Certified by State of Texas and the city where the restaurant is located.