Kendall Auto Group is looking to fill a ServiceDesk Position for our IT support team. This position will be on a team remotely supporting 42 locations across 5 states. This shift will bei n office 10am-7pm MST. We are strong and steadily growing. Looking to expand our staff due to higher customer needs. This is a fast-paced IT environment where the candidate will need to be comfortable working at a desk answering calls and tickets for the workday. 

Job Tasks:

• Provide technical assistance and support for incoming queries or issues and respond either in person, email or over the phone.
• Utilize the Help Desk ticketing system for reactive user issues and logging user resolutions.
• Maintain daily performance of computer systems.
• Ask questions to determine nature of problem.
• Walk users through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs or reports to resolve problems and determine malfunctions continuing to occur.
• Follow up with employees to ensure issue has been resolved.
• Gain feedback from employees about computer usage.
• Perform Active Directory administration, including creation of user profiles and/or password resets.
• Identify and escalate situations requiring urgent attention.
• Stay current with system information, changes, and updates.
• Ability to create procedure documentation.

Helpful Knowledge, Skills and Abilities:
Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active directory, Customer service, Hardware support, Office 365, Technical support, Technology Deployment, Help desk support, Software support, Computer Imaging.

WORKING CONDITIONS/ENVIRONMENTAL FACTORS:

Works primarily indoors. Occasional work outdoors, which is exposed to ambient heat and cold, and to sun, rain and other weather conditions.

Exposure to noise, cleaning solutions, and other hazardous materials.

TOOLS, EQUIPMENT AND MACHINES USED:

General small hand tools and power equipment.

PHYSICAL REQUIREMENTS:

Standing/walking short distances: frequently, up to ¾ of work shift, on hard surfaces.

Lifting: occasionally, up to 50 pounds; rarely, up to 100 pounds.

Carrying: occasionally, up to 50 pounds for up to 200 feet.

Bending/twisting: frequently.

Climbing: rarely, step ladder up to six feet to reach surfaces.

Reaching: occasionally, extension of arms below, at and above shoulder height.

Pushing/pulling: Occasionally, up to 30 pounds force.

Fine manipulation by hand for repair functions.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. We offer eligible employees medical, dental, vision and life insurance, Paid Time Off, a 401(k) plan with company contributions, an entire family purchase plan and much more! If you are looking for a rewarding career, we would like to meet you and start something great!

To apply, please follow the link to our job board site.