Overview

Kemin Health is hiring a Customer Service Manager! In this role, you will be responsible for supporting the maintenance and growth in sales and margin of the respective business unit within Kemin Industries.

We Are Kemin 

We are visionaries who see things differently and are inspired by the world around us.  

We have been dedicated to using applied science to improve the quality of life for over half a century.  

We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.  

For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers around the world.  

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States. 

As a Kemin team member, you’ll receive…  

• A competitive financial package- in addition to your salary, we offer an uncapped bonus opportunity, 401k match program, and paid vacation and holidays. 
• Robust health and wellness support- we are proud to offer a fitness reimbursement (for your whole family!), an on-site fitness center, restaurant with seasonal fresh food options (and the ability to order food to bring home), and free fresh fruit in break areas- to name a few.  
• Continued learning opportunities- Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your entire career.  
• The chance to give back to our world- Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so. Kemin has a valued corporate partnership with both The World Food Programme and Habitat for Humanity, in addition to many local initiatives. 
• Opportunities to support our valued educators- Kemin is a proud sponsor of the Iowa Governor's Stem Advisory Council where we fund annual teacher's awards. In addition, we have a robust internship and externship program, and frequently host student tours. 

Responsibilities

• Responsible for providing input and execution of the department’s goals and strategic plan.
• Significant contributor to the long-term strategic direction of the business unit and develop a customer service support system to meet the need of these strategies.
• Manage and develop the Customer Service team and support functions within the business unit.
• Responsible for staying up to date with export compliance (as applicable).
• Work in partnership with Finance to track customer performance against payment terms, contracts, contract renewals and financial accruals for customer rebates and allowances.
• Significant contributor in assisting operations in the establishment and prioritization of production schedules.
• Attend production meetings (as applicable) to communicate customer needs and expectations to the operations team.
• Provide quick response to customers’ technical questions regarding Kemin’s products.
• Manage Customer Purchase Agreements and Product Application Contracts including utilization of system to track sales contract status, as applicable.
• Responsible for reviewing and analyzing customer feedback (including complaints).
• Processing of international orders, preparing proformas, and export quotations (as applicable).
• Preparation of all export certificates, documentation, and ensuring the accuracy of such documents (as applicable).
• Must follow and ensure compliance with all regulatory standards.
• Responsible for increasing customer satisfaction and analyzing customer feedback (as applicable).
• Responsible for reviewing and improving forecasting external customer’s needs (as applicable)
• May need to make customer site visits, as needed.
• Other duties as assigned.

Qualifications

• Education & Experience:
  • High School Diploma with 10 years of experience.
  • Bachelor’s Degree with 7 years of experience in customer service preferred.
  • Experience in Sales, Customer Service, and/or accounting preferred.
  • Previous experience working with logistics, freight (domestic and/or international), export documents, and tariffs is a plus.
  • This position may be hired at a higher or lower level commensurate with experience.
• Must have a solid understanding and adherence to the Servant Leadership philosophy.
• Must be able to multi-task, adjust priorities, and have excellent time management skills.
• Must be an effective team player, detail-oriented and well organized.
• Must possess a high sense of urgency to meet time-sensitive deadlines.
• Ability to work productively in a fast-paced, high-pressure environment.
• Excellent listening skills and ability to accurately document customer interactions.
• Excellent written and oral communication and interpersonal skills to present ideas effectively with customers, peers, and all levels of management.
• Must be able to see and read numbers.
• Must have strong analytical and problem solving skills.
• Accuracy in data entry and strong mathematic skills.
• Must be fluent in English, multilingual a plus
• Proficient in MS Office programs (i.e. Word, Powerpoint, and Excel).
• Experience with ERP systems is a plus.
• International experience is a plus.

A post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position.

Kemin is an equal opportunity employer, and all reasonable accommodations will be considered.

Kemin is a drug-free and tobacco-free campus.

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