• Are you looking for your next great career move? At Kelly we believe that work should work for you and we're here to help you take the next step in furthering your career.
• Kelly Services in partnership with *Nissan North America* is currently recruiting for an *arbitration specialist* to evaluate, manage, and negotiate incoming cases from the Better Business Bureau, regulatory agencies, and consumers in reference to Lemon Law and breach of warranty issues.

Arbitration Specialists are also eligible for *quarterly bonuses up to $1,500 / quarter* based on performance.In this position, you will : * Evaluates incoming cases from the BBB Auto line, regulatory agencies, attorneys, dealerships and consumers in reference to alleged Lemon Law and Breach of Warranty issues.

• Effectively negotiates settlements and repurchases directly with consumers, dealers, third-party contacts and regional personnel through strong verbal and written communication.
• Presents strong and compelling arguments at BBB Auto line arbitration hearings to represent and defend Nissan North America, Inc in lemon law and breach of warranty cases.
• Processes voluntary and mandated repurchases / replacements within mandatory time frame requirements of each state to prevent financial penalties.
• Reviews and resolves issues following lawful guidelines.* Schedules appointments between dealers, customers, and factory representative regarding issue resolution and arbitration avoidance.

We are looking for someone with good interpersonal, conflict resolution, negotiation, and decision-making skills.*Minimum Qualifications : Job Knowledge and Skill : *Basic computer systems knowledge, proven customer interaction skills, strong verbal and written communication skills, and strong organizational skills.

• Experience : * One year directly related experience at a professional level. Experience as an Automotive claims adjuster, case management, or arbitration experience preferred*Education : * Bachelor's Degree is required for this role.
• Computer Skills : * Basic knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats.

Benefits Include : * 15 paid holidays* 10-15 days ofpaid time off* Enhanced medical benefits* Kelly Perks Discount Program* Weekly payIf you or anyone you know may be interested in this role, don't wait, *apply to be an arbitration specialist today! #CB#P1*

Last updated : 2024-04-27