We are looking for an individual to join our Parts team who focuses on a great customer experience whether it’s in person or over the phone. This position requires a skill set of organization, detail oriented, and the ability to multitask. At Nelson, it is our mission to be the best place to work first—and the best place to do business to follow!

What we offer:

• 40 hours of PTO after 90 days!
• Excellent Health, Dental, Vision Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life Insurance
• 401(k) Option with company match 6% match—$1 for $1!
• Gym Discount w/Carbon Performance
• Paid Volunteer Time Off

Responsibilities

• Oversee the parts sales process from start to finish.

• Communicate with staff and customers in a friendly and professional manner.

• Converse effectively/efficiently regarding customer parts status.

• Read and understand the parts catalog when looking up and speaking to specific parts.

• Answer phone calls, provide price quotes and other information to customers.

• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.

• Provide high level service to both internal and external customers.

• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.

• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.

• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.

• Make sure all internal requests for parts are billed on service repair order.

• Receive payment from retail customers or obtains credit authorization.

Qualifications

• High School Diploma or equivalent and prior auto parts sales experience (preferred)

• Eager to improve in a dynamic work environment

• Strong interpersonal and time management skills

• Ability to read/interpret safety and maintenance documents

• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume

• Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.