About KB Home

KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history.

Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process.

Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world.

When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America.

Come be a part of our team! Learn more .

JOB SUMMARY : The Customer Service Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing warranty claims within 10 days for both active and closed out communities.

In addition, the Customer Service Representative will carry out Community Team Walk throughs and follow-up with homeowners periodically at designated times.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Warranty Claim Processing
• Facilitate warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction
• Complete all warranty claims within 10 days
• Hold subcontractors accountable for their work
• Manage CSI for assigned communities (active as well as closed out)
• Continually strive for superior CSI ranking in specific market
• Maintain a 30-day CSI of 95% or above and a 11-month CSI of 93% and above
• Process any and all purchase orders related to warranty claims and communicate responsibility decisions to trade partners involved, as needed
• Process and enter all proper documentation and request through HB1 in a timely fashion
• Follow-up with homeowners according to KBNext White Paper requirements
• Homeowner Communication
• Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home
• Explain KB Home's Limited Warranty to homeowner
• Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, & 11 months
• Conduct community team quality walks on each home to ensure KB Home standards are met.
• Conduct model home walk throughs as scheduled via sales / operations.
• Attend and participate in weekly community team meeting to ensure all goals are met.

EDUCATION / EXPERIENCE / MINIMUM REQUIREMENTS : Education / Certifications / Licenses

• High school degree or equivalent required
• Associates or Bachelors degree preferred

Experience

• Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
• 1 - 2 years of construction experience with a production homebuilder preferred

Knowledge, Skills & Abilities

• Strong experience in delivering high quality customer service programs. JD P experience a plus!
• Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
• Strong people skills, including the capability to handle various personalities and develop professional relationships
• Action oriented, with the drive to push projects and tasks to successful closure
• Proven ability of being customer centric by seeking solutions from the customer's perspective
• Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
• Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
• Makes quick and accurate decisions based heavily on facts, data and / or metrics
• Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook

Work Requirements

• Work full-time schedule with flexibility for overtime when necessary
• Ability to work the "On-Call" program when needed (respond to emergency calls or other issues during off-hours)
• Local travel required within designated region

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now.

KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities.

KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

This position is being recruited by ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified candidates are encouraged to apply.

PDN-9c01bf72-ed10-41be-96a1-ca3215f50875

Last updated : 2024-05-23