967 Customer service manager Jobs in Phoenix, AZ
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karier.co is Hiring a Customer service manager Near Phoenix, AZ
Customer Service Manager (CSM)
1Starr - Remote Job details Salary $26.98 - $38.91 an hour Job Type Full-time Number of hires for this role On-going need to fill this role Qualifications
- High school or equivalent (Preferred)
- Customer service : 1 year (Preferred)
- Management : 1 year (Preferred)
Full Job Description 1Starr Enterprises is searching for a motivated and experienced customer service manager to lead our customer service department.
Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Responsibilities :
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
We also offer a signing bonus and a relocation allowance.
Job Type : Full-time
Pay : $26.98 - $38.91 per hour
Benefits :Schedule :
- Monday to Friday Supplemental Pay :
- Bonus pay
- Bonus pay
- Commission pay
COVID-19 considerations :
All staff are required to wear a mask and we clean and sanitize all common surfaces daily.
Ability to commute / relocate :
Austin, TX 78701 : Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education :
High school or equivalent (Preferred)
Experience :
- Customer service : 1 year (Preferred)
- Management : 1 year (Preferred)
Work Location : Remote
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Last updated : 2024-03-09
Job Summary
Full Time
$87k-113k (estimate)
03/12/2024
04/10/2024
The job skills required for Customer service manager include Customer Service, Customer Satisfaction, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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