Description
Kalahari Resorts Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
We are inviting you to apply for the Guest Service Manager position.The Guest Service Manager is responsible for the resort-wide, overall levels of Guest Satisfaction. The Guest Service Manager directly supervises the Bell Staff and Concierge team. The Guest Service Manager is a working supervisor in respect to all departments and works in partnership with the Front Office Manager to achieve desired results.
Additionally, the Guest Servies Manager directly supervises, Door/Bell, and Concierge staff in accordance with the company's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
We require that you have background, consisting of a minimum of four years of previous Front Office/or Guest Service supervisory experience with at least two years of this experience in a progressive management level. Experience with properties (Hotels and Resorts) more than 500 rooms preferred. Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry leading team.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
Our team enjoys a comprehensive and attractive benefits plan:

• Promotion from within
• Mental, Financial, Physical, Work/Life and Career wellness initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off, dedicated wellness days and holiday pay
• Discounts and resort benefits

Kalahari Resorts Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includesForbesAmerica's Best Midsize Employers, Cond Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort inSmart Meeting's Smart Stars Awards,Parents' MagazineKids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).
Kalahari Resorts Conventions is an equal opportunity employer.