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Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
We are inviting you to apply for our open Director of Guest Services position. In this role, you would directly supervise the front office, bell staff and concierge teams. You would also work in partnership with the front office manager(s), director of rooms and the guest experience team to achieve our desired results. You could potentially serve as the property manager on duty when needed, and oversee all property operations, ensuring that the highest levels of hospitality and service are provided. In that role, you would represent property management in resolving any guest or property related situation. Additionally, you would manage the flow of inquiries and direct guests within the lobby.
We do require that you have background, consisting of a minimum of two years of previous front office or guest service supervisory experience within a large hotel or resort, and a minimum of two years additional experience with a property of over with 500 rooms in any capacity. Formal training or hands-on education in hotel management and operations is required. You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry leading team.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
Our team enjoys a comprehensive and attractive benefits plan:
Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner, and TripAdvisor’s Travelers’ Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).
Kalahari Resorts & Conventions is an equal opportunity employer.
Full Time
$30k-49k (estimate)
05/23/2024
06/01/2024
kalahariresorts.com
ROUND ROCK, TX
500 - 1,000
2000
$50M - $200M
Kalahari Resort & Conventions are full-service vacation destinations including meeting & convention facilities that combine Americas largest indoor Waterparks with the magic of Africa. Located in Pocono Mountains, Pennsylvania, Sandusky, Ohio, Wisconsin Dells, Wisconsin and Round Rock, Texas, Kalahari Resorts & Conventions' innovative Waterparks, family entertainment centers, luxury spas, adventurous restaurants, and convention centers deliver beyond expectations, all under one roof. Whether youre 3, 83 or anything in-between, we pride ourselves on having something for everyone!
The job skills required for Director of Guest Services include Guest Service, Front Office, Initiative, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Guest Services. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Guest Services. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Guest Services positions, which can be used as a reference in future career path planning. As a Director of Guest Services, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Guest Services. You can explore the career advancement for a Director of Guest Services below and select your interested title to get hiring information.