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Description : SEIU Local 105 - *$21.52 - $24.48
May be entitled to translation / bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement.
Please refer to the respective collective bargaining agreement for additional information on such wage premiums : https : / / www.
lmpartnership.org / local-contracts.
Job Summary :
Receives incoming phone calls or via internet requests from patients or providers, records appointment information, transfers calls or messages to appropriate personnel / departments according to protocol, and otherwise facilitates scheduling appointments for medical services.
Makes members / patients and their needs a primary focus of ones actions; develops and sustains productive member / patient relationships.
Uses regional guidelines and protocols to try and meet members needs the first time they contact KP. Actively seeks information to understand member / patient circumstances, problems, expectations, and needs.
Builds rapport and cooperative relationship with members / patients. Considers how actions or plans will affect members;
responds quickly to meet member / patient needs and resolves problems. Maintains confidentiality and integrity of all computer data, appointment data, or patient and company information.
All above functions are done in accordance with protocols and procedures of the Call Center and Kaiser Permanente.
Essential Responsibilities :
Must be familiar with and able to recall or reference regional booking guidelines (SA Web site), in order to correctly book members appointments.
Ability to use guideline to identify high risk calls that need immediate medical attention.
refers patients appointment requests to other medical office locations as necessary. Must be able to follow and understand all medical offices booking guidelines.
Refers to comment boxes for booking procedure.
Determines available appointment times; obtains and records patients identification and appointment Information on automated scheduling system.
Cancels and verifies appointments at the request of patients.
Answers inquires and provides information regarding appointment services and procedures, must be able to provide specialty referral information if required for specialty per patients request;
refers other inquiries to appropriate personnel.
Messages information or transfers calls to appropriate personnel if patient requests advice, an urgent appointment or according to protocol;
schedules follow-up appointments as necessary.
and gives instructions to members per protocol.
Basic Qualifications :
Experience
Education
High School Diploma OR General Education Diploma (GED) required.
License, Certification, Registration
N / A
Additional Requirements :
Preferred Qualifications :
Successful completion of basic medical terminology course or experience using medical terminology preferred.
Mon 7 : 00am-5 : 30pm, Thurs 2 : 30pm-6 : 30pm, Fri 2 : 30pm-6 : 30pm
Last updated : 2024-05-17
Full Time
Hospital
$37k-48k (estimate)
05/18/2024
08/15/2024
LOMITA, CA
>50,000
2007
THELMA NERI
$50M - $200M
Hospital
The job skills required for Contact center representative include Customer Service, Call Center, Scheduling, Confidentiality, Customer Focus, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center representative. Select any job title you are interested in and start to search job requirements.
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