Kaeser Compressors, Inc. is seeking an individual who has worked in an industrial or manufacturing environment to fill the position of Customer Service Specialist for our location in Fredericksburg, VA.

Job Description

The selected candidate will have responsibilities to include, but not limited to:

• Supporting all departments in the development of superior customer service skills, via call monitoring and scorecard ratings of monitored calls. 
• Hold monthly meetings with employees to conduct performance reviews pertaining to scorecard ratings.
• Run statistical reports with SAP, Excel, and other applications to evaluate performance of all departments and identify deficiencies and opportunities for improved customer service.
• Support a comprehensive ongoing customer service training program for all departments 
• Review customer surveys and provide to appropriate Management Teams when applicable. 

Required Qualifications

The successful candidate’s background will include: 

• High School Degree or Equivalent (required), Bachelor’s Degree in business or other related field (preferred).
• Expert verbal and written English proficiency.
• Basic skill level in Microsoft Word, Outlook, and PowerPoint. Advanced skill level in Excel.
• SAP experience (preferred).

We offer a competitive salary, excellent benefit package including Profit Sharing and 401(k) Plan as well as an on-site exercise facility, free exercise classes and a health and wellness program.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.