26 Customer Support Team Lead Jobs in Dallas, TX
JSX is Hiring a Customer Support Team Lead Near Dallas, TX
About YOU
- Professional
- Empathetic
- Reliable
- Problem Solver
- Team Player
- This position is an in-office position based at HQ. Work from home may be granted when there are no new hire training classes. When working at home, all requirements listed in the WFH SOP must be followed.
- Conduct post-training support for new hires to ensure a successful transition. Provide hands-on assistance to answer questions, identify best practices/workflows that suit the new crewmember, and provide performance feedback. Identify areas of opportunity, work with leadership to develop an action plan and execute in a timely manner.
- Conduct a 30/60/90 day review with each new hire to assess their progress in the role and their readiness to work from home.
- When there are no new hire training classes, the team lead would serve as the first level of escalation resolution for customer issues via all communication channels.
- Conduct new hire training when the Customer Support Trainers aren't available.
- Directly responsible for e-ticket management within Customer Support
- Ability to handle Customer Support Representative questions and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues on the first contact
- Excellent attendance and reliability
- Retain up to date knowledge on the product including promotions, process, and policies
- Other duties as assigned
- New Crewmember's become eligible for health benefits on the 1st of the month following the start of employment
- Medical plans start at just $64/month (100% employer paid dental & vision, up to $2,100 annual company HSA contribution to medical plan participants)
- Free non-revenue standby travel on JSX (deeply reduced non-revenue standby travel on many other major domestic & international airlines) for yourself qualifying immediate family
- 401(k) match – 50% of your first 8%
- Generous PTO plan
Job Summary
Full Time
$51k-66k (estimate)
01/16/2024
05/10/2024
jsx.com
BERENDA, CA
200 - 500
2016
MICHAEL SCHAFER
<$5M
Related Companies
The job skills required for Customer Support Team Lead include Leadership, Customer Support, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Team Lead positions, which can be used as a reference in future career path planning. As a Customer Support Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Team Lead. You can explore the career advancement for a Customer Support Team Lead below and select your interested title to get hiring information.
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