We are looking for Employee Relations Manager (m/f/d) to join our high performing team in Frankfurt, Berlin or London: Tasks Provide expert support and advice to HR and business clients on ER matters, employment practices and casework including disciplinary, grievance, performance management, ill-health, modifications, investigations etc., reducing reliance on third party legal advisors. Investigate and respond to in-scope employee complaints including complex, high-risk, sensitive and ER cases. Work closely with broader HR to expertly guide, support, and implement change initiatives by supporting colleagues and managers with reorganizations/restructures (including meeting information/consultation requirements), plus undertake broader project work, including cross-border projects as required. Partner closely with business-line aligned HR colleagues and compliance and have significant direct interactions with business clients and colleagues in legal (internal/external) and reward including centralized ER, Americas and broader EMEA colleagues. Track and analyze ER data to identify ER trends, propose and implement improvements. Define, design, and deliver ER solutions on topics including HR policies, disciplinary procedures, working time, time off etc. to maintain compliance with country-specific statutes, circumstances, and regulations. Provide subject matter expertise, conduct research and partner with compliance and legal to proactively monitor and embed relevant statutory and regulatory changes. Build organizational capability in managing ER matters by educating managers and HR colleagues in ER process, practices, and legislation. Partner with HR and CoEs to design and facilitate the implementation of talent initiatives including engagement, diversity, and inclusion and EMEA wellbeing initiatives. Actively participate in projects developing new ER processes and other process improvements. Profile Business fluent in English, Spanish language skills considered a plus. Previous experience in working in Employee Relations in a fast-paced business setting; cross-border EMEA employee relations experience considered a plus. A degree or qualification in employment law, HR, industrial/labour relations, or related field and good knowledge of employment law and regulation in EMEA countries, ideally knowledge of German, Spanish or UK employment law. ER knowledge in other countries within EMEA will be considered a plus. Minimum 5 years’ experience managing complex ER cases including investigations, ill-health, dismissals, appeals, and report writing. Experience of a fast-paced matrixed organization is helpful. Training in investigations, mediation and some experience with unions and works councils. Strong written and verbal communication skills with attention to detail and accuracy. Problem-solving capabilities and being responsive to employee concerns and conflicting needs. An ability to handle difficult conversations, navigate complexities and disagreements and maintain neutrality in conflictual situations. Good judgment and ability to articulate sound reasoning for recommendations to persuade stakeholders. Ability to recommend actions based on policy and practice and maintain relations with remote colleagues. #LI-RM2 Location: Hybrid (inactive) –Frankfurt am Main, DE, London, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! About JLL – For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.