You are a strategic thinker, passionate about delivering solutions to clients. You have found the right team. 

As a Relationship Manager, you will be responsible for a select portfolio of large corporate clients. You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services. You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio. You have proven strategic relationship management and cross-selling success in the payments processing industry with a deep consultative skill set and experience. 
 
Job Responsibilities: 

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction. 
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery. 
• Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services 
• Establish and maintain strong internal partnerships with respective JPMC coverage teams through on-going collaboration and communication. 
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services. 
• Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations. 
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business. 
• Participate in external industry conferences to ensure market visibility for the JPM franchise within the identified market segment. 

Required qualifications, capabilities, and skills 

• 8 years of experience in strategic relationship management, business development and contract negotiation in the payments industry; or technology related experience 
• Experience managing complex clients 
• Bachelor’s degree or equivalent experience required
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients 
• Experience and comfort level working with C-suite level client stakeholders
• Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners 
• Demonstrated ability to work across cultures with internal teams and external clients 
• Exceptional relationship management skills 
• Strong presentation skills 
• Exceptional verbal and written communication skills. 
• Ability to mobilize internal networks and resources. 

Preferred qualifications, capabilities, and skills 

• Masters Degree
• Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry is a plus