You are a strategic thinker, passionate about delivering solutions to clients. You have found the right team.

As a Partnership Relationship Manager in Merchant Services, you will manage a high-value portfolio of referral partners and will be responsible for developing, growing and retaining business within the assigned portfolio.

Job Responsibilities 

• Responsible for developing, growing and retaining business for complex portfolio; drives complex contract renegotiations
• Develop and implement client & portfolio strategies in line with overall business objectives
• Responsible for coordinating quarterly/annual client performance reviews
• Assist in developing processes and procedures for both/either department and client enhancement
• Understands and assess client needs, troubleshoot issues, quantify downstream impacts; researches and follows through on issues/questions
• Applies a consultative, influencing and selling approach to develop and execute strategies to deliver appropriate solutions
• Performs what‐if analysis to explore impact of industry announcements
• Grow portfolio's profitably through effective account management and implementation of sophisticated and often complex product strategies
• Keeps management abreast of client developments; prepares portfolio performance summaries for senior management
• Makes recommendations on new products and services dependent on client input and general industry observations
• May attend industry events on behalf of company prospecting new and existing clients

Required Qualifications, Skills and Capabilities: 

• 8 years industry or relevant experience
• Relationship management experience
• Ability to prioritize multiple initiatives
• Extensive knowledge of product(s) and solution options
• Extensive negotiation, selling, influencing and presentation skills

Preferred Qualifications, Skills and Capabilities: 

• Deep internal knowledge of platforms, technical capabilities