37 Merchant Services Product Delivery Manager - Payments - Vice President Jobs in Plano, TX
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Merchant Services Product Delivery Manager - Payments - Vice President
$128k-158k (estimate)
Full Time
2 Months Ago
JPMC Candidate Experience page is Hiring a Merchant Services Product Delivery Manager - Payments - Vice President Near Plano, TX
Do you have a deep understanding of product management discipline, strong focus on execution, and a passion for engaging with and solving client problems? Then you have found the right team.
As a Client Service and Implementations (CS&I) Solution Design and Commercialization Product Manager you will be responsible for customer needs analysis, service definition and for documenting associated requirements across the JP Morgan Payments offering. Solutions Design’s mission is to drive exceptional client experience through a relentless focus on the voice of the client while setting new benchmarks for innovation and digital adoption. To achieve this, you will be required to work directly with both our Client facing teams, various product teams, operations and implementations and service teams.
Job responsibilities:
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Set up a CS&I product backlog per cabinet based on identified friction for new products in pilot stage
- Assist with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders across different functions (e.g., Product, CS&I SMEs, Operations, Technology)
- Analyse the needs of the various persona’s which use or interact with the service, document their user journeys and use cases
- Liaise with the product feature development teams to ensure that they understand these requirements
- Build and or review test strategy and test cases
- Help develop a rich data dashboard for product pulse, that will turn data into actionable intelligence
- Assist in implementation of Client programs including configurations and setups
Required qualifications, capabilities, and skills:
- 5 years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Payments Product Management experience, particularly Merchant Services product knowledge
- Strong Agile project management with experience working in Kanban and Scrum methodologies
- Functional knowledge of technology stack and API economy
- Experience documenting detailed requirements and use cases
- Extensive experience in collaborating with Sales, Technology, Operations, Service, Risk, and Legal
- Commercially minded with an ability to identify and implement differentiated opportunities
- Demonstratable record of successful product delivery
Preferred qualifications, capabilities, and skills:
- Proficient knowledge of the product development life cycle, design, and data analytics
- Expertise in Client servicing and/or onboarding activities
- Strong influencing skills with a driven mindset to overcome challenges to get product to market
- Analytical, strategic and creative problem solver capable of developing innovative solutions
- Strong presentation and communication skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong proficiency in JIRA / Confluence
Job Summary
JOB TYPE
Full Time
SALARY
$128k-158k (estimate)
POST DATE
03/19/2024
EXPIRATION DATE
05/18/2024
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