Do you have a deep understanding of product management discipline, strong focus on execution, and a passion for engaging with and solving client problem? Then you have found the right team. In this role you will have exposure to clients, vendors, and leaders across the business. 

As a Client Service and Implementations (CS&I) Solution Design and Commercialization Product Manager you will be responsible for customer needs analysis, service definition and for documenting associated requirements across the JP Morgan Payments offering. Solutions Design’s mission is to drive exceptional client experience through a relentless focus on the voice of the client while setting new benchmarks for innovation and digital adoption. To achieve this, you will be required to work directly with both our Client facing teams, various product teams, operations and implementations and service teams. 

Job Responsibilities  

• Set up a CS&I product backlog per cabinet based on identified friction for new products in pilot stage
• Assist with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders across different functions (e.g., Product, CS&I SMEs, Operations, Technology) 
• Analyze the needs of the various persona’s which use or interact with the service, document their user journeys and use cases 
• Liaise with the product feature development teams to ensure that they understand these requirements 
• Build and or review test strategy and test cases 
• Help develop a rich data dashboard for product pulse, that will turn data into actionable intelligence 
• Assist in implementation of Client programs including configurations and setups 

Required qualifications, capabilities and skills 

• Payments Product Management experience, particularly Treasury Services product knowledge
• Strong Agile project management with experience working in Kanban and Scrum methodologies 
• Functional knowledge of technology stack and API economy
• Experience documenting detailed requirements and use cases 
• Extensive experience in collaborating with Sales, Technology, Operations, Service, Risk, and Legal
• Strong influencing skills with a driven mindset to overcome challenges to get product to market
• Analytical, strategic and creative problem solver capable of developing innovative solutions
• Ability to motivate and lead others to achieve time pressurized objectives
• Demonstrable record of successful product delivery
• Strong presentation and communication skills 
• Proficient in Microsoft Word, Excel, and PowerPoint 

Preferred Qualifications, Capabilities and Skills 

• Expertise in Client servicing and / or onboarding activities
• Strong proficiency in JIRA / Confluence 
• Commercially minded with an ability to identify and implement differentiated opportunities