Join JP Morgan as a Consumer & Community Bank Control Manager at the Vice President level within Connected Commerce Payments, and be part of a team that ensures strong and consistent controls are executed across the firm. You will have the opportunity to use your skills and knowledge to ensure the security and success of the firm. Connected Commerce Payments, which sits within Consumer & Community Banking, is a market leader with $5 trillion in total payment volume through offerings like Zelle, Bill Pay and Wires, as well as tokenized payments through digital and device wallets such as Apple Pay or Google Pay, and is a provider for both consumers and major merchants. 

As a Vice President in Connected Commerce Payments, you will maintain a strong and consistent control environment through a joint accountability model that aligns control managers with each line of business, function and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, and Control Governance & Reporting.

Job Responsibilities

• Develop a deep understanding of the Connected Commerce Payments business, to support your work as a trusted advisor, able to help the business identify, assess and manage operational risk
• Support a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review and analyze relevant data (e.g., KRI/KPI) to support business-related programs and strategies
• Provide leadership support for the end-to-end management of operational risk, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience required
• 5 years of financial service experience, preferably in control management, audit, quality assurance, risk management, or compliance 
• Proficient knowledge of control and risk management concepts with the ability to identify and assess operational risks, and to support the design of effective controls in conjunction with business partners
• Excellent written and verbal communication skills
• An accomplished problem-solver, able to evaluate complex situations across multiple perspectives to identify robust and sustainable solutions
• Proven stakeholder management experience