Business Support Management (BSM) is a function within Corporate & Investment Bank (CIB) Finance & Business Management. The group is responsible for many levels of administrative and control-focused support to our CIB businesses. This includes, but is not limited to, oversight and management of Administrative Assistants and general support of day to day business functions and controls.

The team interacts heavily with multiple lines of business, Business Managers, CIB North America and Global counterparts, and Internal Business Partners such as CIB Expense Management, Business Change Management, Compliance, Human Resources, and Technology. 

Job Responsibilities:

• This position is accountable for managing a team of administrative assistants in support one or more LOB’s in multiple locations including but not limited to San Francisco, Los Angeles, and Dallas. 
• Lead day to day team activities and manage coverage.
• Develop and manage strong relationships with the business leadership team we support
• Coach and mentor team; develop team leaders where appropriate.
• Facilitate and oversee hiring process.
• Enforce a dynamic control/ compliance environment and continually mitigate risk in business processes.
• Build and maintain strong relationships with key stakeholders
• Lead the performance management process for direct reports.
• Participate in compensation planning 

Required Qualifications, Skills and Capabilities:

• 3 years of related experience 
• Human Resources and/or experience managing large teams is preferred
• Prior experience in an Investment Banking or Financial Services organization is preferred
• Strong oral and written communication skills
• Strong and independent problem solving skills
• Customer service / Client facing experience 
• Excellent relationship building skills with the ability to listen well and influence others 
• A self-starter who is organized and consistently meets deliverables