Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union. Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself. 

Now with more than 3 billion in assets, 200,000 members, and 450 employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfilment, advancement and development. Find your joy here, every day.

We give you:

• Competitive compensation with paid training
• Open communication and an amazingly positive staff
• Managers who value input from their employees—we believe in you!
• A friendly, inviting work environment
• Work that feels like a second home with family events hosted by Jovia!
• Leaders who are involved, transparent and coach you
• Professional development and a perfect atmosphere for learning
• Fun social activities to nurture creativity and teamwork
• Business casual dress with annual corporate gear allowance!
• Lots of growth and advancement potential
• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia

What you will be doing:

• Ensure successful daily end user operations by responding to incidents, troubleshooting hardware issues, performing diagnostic testing, and resolving hardware inquiries 
• Accurately document support issues, activities and/or resolutions and communicate user feedback to managers and IT team members 
• Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation as necessary 
• Assisting IT Support team with research and special projects
• Organize and maintain IT resources 
• Must be able to lift a least 20 lbs. 
• Create a positive, satisfying customer support experience. 

What we need from you:

• Currently enrolled in or graduated from a 4-year college or university business program, preferably with a concentration in Computer Science. 
• Minimum GPA of 3.0
• Strong attention to detail and organizational skills
• Must have analytical and communication skills 
• Proficiency in Microsoft Office (Excel, Word, Teams and PowerPoint) is required. 
• A high level of integrity, accuracy, dependability, enthusiasm, and confidentiality 

Work From Home Requirements:

• Internet speed of 100 mbps or higher required (you can test this by going to www.speedtest.net)
• Able to dedicate a quiet space for daily work that is free of sound interruptions.
• All equipment will be provided by Jovia (Computer, Monitor, Headset)
• Estimated Salary Range for this Position: $17 per hour

Career Path:

The position and its corresponding backup responsibilities offer the employee insight into the work process of many different Credit Union functions, as well as an overall view of the credit union itself. The increased exposure, responsibilities, and knowledge gained along with a proven ability to manage others and deliver added value could lead to advancement to management positions or others in the credit union. 

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!