You haven't searched anything yet.
What Awaits You?
Career growth and development
Diverse and collaborative working environment
Affordable and comprehensive benefits package
POSITION SUMMARY:
Johns Hopkins Medicine International (JHMI) is a healthcare services organization created to further the mission of Johns Hopkins Medicine; namely, to improve the health of the global community by setting the standard of excellence in medical education, research and clinical care. Reporting to the Manager of Patient Services, the Patient Coordinator is responsible for coordinating the medical journey for International Patients: including pre-arrival responsibilities, onsite case coordination, facilitating post care requests and tracking success measures of the different activities, while following standard best practices of a call center and patient care coordination. This position is critical in this new, more competitive environment in which payors re-negotiate pricing to ensure patient satisfaction, efficient treatment time, and conversion of referrals for new patients.
The individual is expected to manage a high patient caseload across multiple departments in a complex matrix organization. In this fast-paced environment, the Patient Coordinator must be able to multitask, collaborate with clinics, departments and hospital staff and pay close attention to detail while providing a high level of customer service and quick decision-making at all times. Essential functions of this position include the conversion of appropriate referrals into patients, investigating international opportunities and relationships that can be forged, utilizing cultural experience to help set protocol and provide input into process improvements; revision of workflows and the evaluate how best to assist embassies with saving money while still sending people to the US for treatment, timely scheduling of appointments and clinical service in both outpatient and inpatient settings conveying important appointment details to payors and/or patients, and efficiently coordinating and confirming additional recommendations by the treating clinical team (treatment, medications, equipment).
The Patient Coordinator must be able to synthesize multiple sources of information and input from stakeholders to quickly and effectively manage needs and/or queries from patients & family members, physicians, and clients. The role provides input on work flows, operational improvements, cultural sensitivities and encounter many unique situations that require them to act autonomously and use sound judgement in a complex organization. This position will also lead patient experience work groups to improve quality and outcomes; and training sessions for payors and patients to leverage technology including care link, my chart, and wayfinding app. To effectively manage patient care and client relationships, the Patient Coordinator must, at times, make essential decisions to ensure patient satisfaction and continued business growth.
Additional duties may include serving in an administrative capacity, receiving inbound contacts (calls, emails, faxes, etc.) from patients, physicians and staff, participating in patient experience initiatives, providing patient orientation, data tracking, and leading process improvement projects.
Education: B.A. or B.S. or equivalent work experience in a healthcare and/or multinational business setting with a strong focus
on customer service. Additional experience may be substituted for education. (Equivalency Formula: Related
experience beyond minimum training experience qualifications may substitute for formal education requirement
on a two-years experience-for-one year education basis.)
Knowledge:
Skills:
Required Licensure:
Certification, Etc.: Candidates must successfully pass the required JHM approved designated language assessment prior to job offer.
New employees must complete all required training within 30 days of hire.
Work Experience: 5 years related experience in healthcare and/or international business with a strong focus on customer service best
practices.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Full Time
$93k-115k (estimate)
02/28/2023
05/12/2024
csurg.jhmi.jhi.edu
Baltimore, MD
<25
The following is the career advancement route for Patient Coordinator positions, which can be used as a reference in future career path planning. As a Patient Coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Coordinator. You can explore the career advancement for a Patient Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Patient Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Coordinator job description and responsibilities
Patient coordinators can help patients fill prescription orders but may not give a prescription.
02/13/2022: Chillicothe, OH
They can assist patients with taking the pills and organizing methods to help patients remember which pills to take and when, but patient coordinators are primarily focused on helping patients follow physicians' orders.
01/15/2022: Terre Haute, IN
Maintain heavy communications with patients, referring physicians, and other faculty and staff regarding patient care and administrative responsibilities.
01/22/2022: New York, NY
Patient coordinator should maintain a systematic referral log to correlate patient referrals to other specialists.
02/11/2022: Austin, TX
Patient coordinators educate patients about their health conditions and develop a plan to.
02/19/2022: San Bernardino, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Coordinator jobs
A patient coordinator, or care coordinator, works with healthcare professionals, medical staff and patients to manage a patient's healthcare plan.
01/30/2022: Honolulu, HI
Patient coordinator job duties get to make a difference every single time they go to work.
02/18/2022: Corpus Christi, TX
Patient Coordinators moderately value Working Conditions.
12/25/2021: Dothan, AL
Patient Coordinators need anywhere from a few months to one year of working with experienced employees.
03/14/2022: Springfield, MO
Patient Coordinators may benefit from understanding of specialized subject areas, such as customer and personal service, administrative, or medicine and dentistry knowledge.
03/01/2022: Newark, NJ
Step 3: View the best colleges and universities for Patient Coordinator.