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Req#: 639881 Telecom Service Operator-Call Center Healthcare Rep
Tuesday-Staruday 2:30pm-11:00pm
Hybrid/Remote
90-day On-Site Training
Reliable Transportation
All Shifts On-Site 1st and 3rd Wednesdays of the month.
Position Summary: The Telecom Service Operation position is responsible for provided high-quality customer service while processing an extremely high volume of incoming calls in a fast-paced call environment for the Johns Hopkins Institutions. This role acts as a liaison between patient and provider to address emergency and urgent needs, and is responsible for satisfying the customer and maintain the image of JHM.
The Telecom Service Operator responds to general patient and provider inquiries and receives inbound calls from patients, family members and JHM institutions. This position interviews callers to obtain full understanding of what information or services that are being requested, and triages calls to meet customer’s requests.
Other responsibilities include:
Full Time
$39k-49k (estimate)
05/23/2024
05/31/2024
csurg.jhmi.jhi.edu
Baltimore, MD
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