Position Summary:

Provides support in lead capacity for technical and administrative activities. Assist supervisor in providing day-to-day coordination of call center activity. Assists with training staff and serves as resource for staff related to complex situations.
Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. Coordinate complex appointment scheduling linking consults, procedures and ancillary services required for specialty and multiple sub-specialties with the department, maintaining patient demographic and insurance pre-registration information in multiple scheduling systems (Meditech, IDX, OCIS, MOSAIQ or EPIC).

What Awaits You?

Helping patients heal

M-F, 8-5 hybrid work schedule

Generous Paid Time Off

Room for growth

Tuition reimbursement and competitively priced medical benefits

Minimum Qualifications:

High School diploma or GED required.

A minimum of 3 years of related work experience in a health care setting or medical call center

Leadership experience- lead, SME

Call center and scheduling experience preferred

Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).