*** To apply you must use the link below to convert your resume into a digital profile, which includes personality assessment test and interview questions.

**** https://portal.jobworx.ai/sean-hmd/jobs/nP5NDKEvYa

JOB POSITION

IT Operations Analyst - Boca Raton, FL - Hybrid Role

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Company X we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The IT Operations Analyst will work in a multi-functional role that supports Company X (IT) systems and programs, and store business operations. To thrive in this role, you will need to be highly organized, enjoy problem-solving, and be able to comport yourself effectively and demonstrate a CSR skill set.

Company X is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, and manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience

WHAT YOU WILL DO:

• Fully attend to software support tickets
• Assist and strengthen the daily implementations of company systems and procedures.
• Record and monitor inquiries through a problem management database, ensuring a comprehensive history of all issues and their resolutions is maintained. follow up promptly on all incidents and service requests to keep an eye on to date record.
• Capability to convey technical details in both spoken and written forms of end-users
• Help set up new hardware and software for both new and existing employees, whether they're inside or outside the organization. Guide said employees on how to safely and effectively use these tools while minimizing security threat to the company.
• Facilitate solving complex problems by working with relevant teams.
• Report to IT Manager for projects and daily responsibilities
• Responsible for imaging desktop/laptop on a daily/weekly basis for Network Store setups (new existing store, remodels and acquisitions)
• Contribute to our Knowledge base (author and edit knowledge base articles and processes)
• Assist with support for all current and future company technologies (training will be facilitated by the company)
• Assist in working with all functional teams to set up, maintain and support internal/external users
• Proficient in POS systems, Office 365, Citrix ShareFile, laptop buildup, and office setup, comfortable with remote troubleshooting. Expert in MFC and Thermal printing, handheld scanners, Workstation, and Laptop Imaging
• Maintain, create, and close with details all requests via Help Desk Ticketing system
• Serve as the subject matter expert in supporting Jushi Business Policies, and reinforce best practices and technical protocol for technology program use in all Jushi stores
• Other related duties as appropriate and required
• Strong analytical abilities – understand how to trace data points on a report back through to the source or in third-party systems through web interfaces
• administer certain areas such as user and security management

WHAT WE ARE LOOKING FOR:

• Bachelor’s Degree in Engineering, Computer Science or a related field required
• 1-2 years of experience in IT
• Industry certifications preferred (CompTIA A , Network , MCSA, etc)
• Excellent IT, communication, punctuality, and customer service skills
• Ability to work in a changing and adaptive environment
• Proven track record of maintaining IT procedures, security protocols and infrastructure
• Excellent Customer Service skills
• Strong communication and interpersonal skills both oral and written
• Proficient in Microsoft O365
• Highly organized and able to multi-task under time constraints
• Ability to balance and prioritize work
• Works well in a fast-paced environment
• Self-motivated, Team player

WHAT WE HAVE TO OFFER OUR EMPLOYEES
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

*** To apply you must use the link below to convert your resume into a digital profile, which includes personality assessment test and interview questions.

**** https://portal.jobworx.ai/sean-hmd/jobs/nP5NDKEvYa

Job Type: Full-time

Pay: $59,605.47 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Relocate:

• Boca Raton, FL 33434: Relocate before starting work (Required)

Work Location: Hybrid remote in Boca Raton, FL 33434