1 IT Support Consultant Job in Iowa, IA
Jobs@UIOWA Careers is Hiring an IT Support Consultant Near Iowa, IA
CCOM Medicine Administration is seeking a AV Technician (IT Support Consultant) to work in collaboration with HCIS, ITS, and CCOM Operations team supporting enterprise AV implementation and operational support of AV systems and related technologies.Coordination with multiple departments and AV contractors during project implementation and provide daily support of installed systems.AV systems include Conference and Meeting rooms, Event Spaces, Digital Signage, Audio systemsandothersupportedAVsystems.Thispositionwillalsoneedabasicunderstandingofvariousteaching technologiesusedinourspaces;learningmanagementsystems,studentsresponse,lecturecapture,andonlinemeetingapplications.
Percent Time: 100%
Duties to include:
IT Support Implementation and Maintenance
- Installs,tunes,andappliesmaintenancereleasestosupportedhardwareand applicationsofmoderatecomplexitytoimproveorattainsatisfactory performance.
- DeploymentofAVsupportedsystems,coordinationofAVcontractors,and maintenance of supported systems.
- Independentlyinstallshardwareandsoftwarerelatedtoteachingtechnologies that adheres to organizational security and licensing requirements.
- Independently tests new software and hardware versions and configurations.
- Provides feedback regarding compatibility, performance, and effectiveness.
- ProvideAVsupporttoselecteventsincollegespaces.
IT Support Troubleshooting
- Provides broad and advanced support to a variety of complex hardware and softwareissuesasassigned.Investigateandevaluatecomplexhardwareand software issues.
- Knowswheretolocateadvancedhelpfacilitiesandtroubleshooting guides.
- Identifiesavailableresourcesandsupportsystemsfor troubleshooting.
- Performtroubleshootingsupportforaudiovideosystemsinlargeandsmall classrooms, conference, meeting and event spaces.
Consultation/Business Analysis
- Providesbasic/advancedone-on-oneguidanceandconsultationtoCarverCollege of Medicine constituents.
- CommunicatespossiblesolutionsforAVtoolstocustomers.
- Recommendsbasicsoftwareandhardwarerequirements.
- Providesinputandrecommendationsonorganizationalsupport procedures, guidelines,andpolicies.
- Participatesincreatingawarenesswithintheorganizationofspecificchangesin hardware and software.
- ProvidessomeguidanceoneffectivepedagogicalusesofAVtools.
Training
- Providesbasicandcomplextrainingtoindividualandsmallgroupsof constituents.
- Provides training to peer IT staff.
- Compilesalistofkeyissues andconsiderationswithregardstotraining delivery.
- Classifieskeyactivitiesassociatedwithtraining delivery.
- Gathersinformationonmajormethodsandvehiclestodelivertrainingprograms.
- Supportsthecompliancetoqualityrequirementsandindustrystandardsfor deliveringaspecifictrainingprogram.
Documentation/ KnowledgeManagement
- Assists/Leads with the development of service-level documentation. Maintains existingservice-leveldocumentation.Assistswiththedevelopmentofknowledge base.
- Explainsadvanced/workingconceptsbehindeffectivetechnicaldocumentation.
- Identifiesavailabledeliveryalternatives(e.g.paper,on-line)inlocal environment.
- Canwriteclearandconcisedocumentation.
Project/Service Management
- Assist with the implementation of approved projects, providing project support and services.
- May manage small projects or one or more phases of larger projects.
Leadership/Supervision
- Participatesintheplanningprocessfordevelopingoperatingprocedures, guidelines, and policies.
- Mayprovidefunctionaland/oradministrativesupervision.
Required Qualifications:
- Abachelor’s degree in an appropriate discipline or an equivalent combination of educationandrelatedtechnicalexperienceinaudiovisualorinstructionalsupport may also serve to meet these minimum requirements.
- Experience, one year providingtechnologysupportinaninformation technology/educational environment.
- ExperienceinstallingandsupportingAVdevices.
- Experience with Crestron, Extron, or similar AVequipment.
- Stronginterpersonal,verbalandwrittencommunicationskills;theabilitytoexplain computing concepts to non-technical staff.
- Abilitytooccasionallymoveandtransportequipmentupto50lbs.
- Provenrecordofproblemsolvingskills.
- WorkingproficiencywithMicrosoftOfficeSuite/O365.
Desirable Qualifications:
- ExperiencewithAVcontrolprogramsandcontrolinterfaces.
- Workingexperiencesupportingtechnologyinahighereducationalsetting.
- Demonstratedabilitytoquicklylearnandadapttonewtechnologies.
- Certifications: Infocomm CTS, Infocomm CTS-I or other industrycertifications.
- Knowledge of Construction Project management; understanding of construction drawings,documentation,andchangeorderprocesses,specificallyrelatingtoDivision 27.
- Workingexperienceevaluatingnewandemergingtechnologiesandtheirpotential applications specific to teaching and learning.
- ExperienceworkinginaServiceCallCenterwithanelectronicticketingsystem.
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
· Resume
· Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact stacy-pruter@uiowa.edu
Job Summary
Full Time
$49k-61k (estimate)
11/03/2023
07/10/2024
The job skills required for IT Support Consultant include Technical Support, Customer Service, Installation, IT Support, Active Directory, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Consultant positions, which can be used as a reference in future career path planning. As an IT Support Consultant, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Consultant. You can explore the career advancement for an IT Support Consultant below and select your interested title to get hiring information.
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