ABOUT JVS BOSTON: 

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop, and retain productive workforces. 

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

POSITION SUMMARY: 

Under the direction of the Sr. Manager of Outreach and community Engagement, the Community Outreach Worker conducts outreach and recruitment for all JVS programs. As a first impression of the JVS community, the Community Outreach Worker delivers the highest level of customer service, as well as efficient and effective direction and assistance to all potential and current clients. The Community Outreach Worker is responsible for supporting client services' outreach goals by doing in-person marketing of programs in the community through distributing fliers to individuals, community agencies, and businesses and tabling at community events. The community outreach worker works at least 80% of the time out in the community and up to 20% of the time in the office planning outreach in coordination with the Community Outreach Specialist and marketing teams and providing customer support at JVS Boston’s central location. A successful outreach worker has strong communication skills, marketing, time management, and customer relations capabilities, as well as a true commitment to JVS’s mission and goals. 

In addition to doing weekday community outreach, this role includes working at evening and weekend events in the community as a regular part of your work week, including at leastone weekend day per week, usually Saturday. 

ESSENTIAL JOB FUNCTIONS:

Build relationships, collaboration, and teamwork:

• Support and promote the mission and philosophy of JVS both internally and outside the agency
• Implement a community outreach action plan in collaboration with the community partnership team and marketing team to reach potential clients in the community
• Work collaboratively with, and encourage collaboration between, team members to ensure performance goals are met
• Attend and actively participate in staff meetings and team-based projects 
• Communicate regularly with the Supervisor and outreach coordinator to ensure smooth delivery of services
• Maintain up-to-date knowledge of all JVS programs and procedures related to the Student Support Center, JVS Welcome Meetings

Contribute to program success: 

• Staff the table at assigned community events, bring necessary supplies, distribute informational materials and swag, and answer questions about JVS programs in an engaging, culturally appropriate, and professional way
• Walk neighborhoods and stand in front of strategic locations to distribute JVS materials to prospective clients using maps of pre-planned routes as well as using judgment to change the plan for better results
• Generate strategy and solutions in response to unforeseen change, setbacks, and challenges, especially when working in the field 
• Develop an action plan in partnership with your manager to implement outreach activities in the community to ensure that clients engage with JVS
• Document results of outreach activities daily using a data collection form and work with the Community Outreach Specialist to provide weekly reports to the Client Services Leadership Team
• Share insights on client and community needs and the effectiveness of outreach strategy based on knowledge gained in the community
• Maintain a broad knowledge of agency services to best direct customers to appropriate services/programs

Administrative/Communication

• Assist with planning and implementation of community outreach activities
• Perform other duties as requested

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Two or more years of related experience
• Ability to speak multiple languages highly preferred; preferably Spanish or Haitian Creole 
• Knowledge of the Boston area is highly preferred
• Professional appearance and customer service delivery with exceptional verbal, and interpersonal communication skills
• Ability to interact with and assist a multi-cultural customer base, including those with low levels of English proficiency and limited educational backgrounds
• Excellent integrity and moral character and proven ability to use sound judgment when making decisions
• Strong organizational skills 
• Ability to manage time autonomously
• Ability to have a flexible schedule including working evenings and weekends
• Comfortable traveling around the Boston Metro Area utilizing public transportation
• Proficiency in Microsoft Office Suite and data management preferred
• Quick learner, proactive, and resourceful

EDUCATION REQUIRED:

High School Diploma and 1-2 years of related experience

KEY COMPETENCIES:

•  Accountability and Results-focused
• Adapting to Change
• Building Relationships, Collaboration, and Teamwork
• Cultural Competency and Respect
• Communication Skills
• Initiative 
• Planning/Organizing
• Promotes Agency

JOB COMPETENCIES:

• Employ creative problem-solving and troubleshooting techniques. 
• Provide exceptional customer service. 
• Possess sensitivity to issues facing homelessness, mental and physical disabilities, and immigrant populations.

MENTAL DEMANDS: PHYSICAL DEMANDS:

ReadingLanguage SittingAttendance

Detailed workMathSpeakingListening

ConfidentialityMultiple concurrent tasksLift 20 pounds

Problem-Solving External contacts

Verbal and Written communication

WORKING CONDITIONS: Regular local travel, evening hours, and weekend availability are required.

JVS CULTURE:

JVS is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (Posting Purposes: EOE/M/F/D/V/SO