Position: Business Services Associate Salary Grade: 3

Position Class: Learned Professional Supervises: N/A

Reports to: Business Services Manager  FLSA: Non-Exempt

Position Summary: The Career Center team at JVS seeks a Business Services Associate for the MassHire One-Stop Career Center and Employer Engagement team. The MassHire One-Stop career center operates within the JVS Boston workforce development agency, providing employment support to thousands of job-seeking clients and career changers every year and working directly with employers searching solutions to their workforce needs.. 

As part of a 31-person Career Center team, the Business Services Associate will be a valuable contributor to the day-to-day operations of the career center with a focus on supporting employer-facing activities. These include coordinating the flow of information from employers to job seekers, facilitating internal communication and processes amongst JVS teams across the agency, coordinating hiring events, maintaining accurate records of all activity, supporting career center operations, and assisting with special projects in the department as needed.

Essential Functions:

Administrative Tasks/Event Coordination:

• Support the planning, promotion, and execution of recruitment events, information sessions, and job fairs 
• Manage websites, registration forms, MOSES database, and other event communication to recruit employers and job seekers to events, ensuring clear communication and minimal barriers to participation.
• Monitor multiple email accounts and respond appropriately to jobseeker and employer inquiries, directing messages to the appropriate team member for follow-up, if necessary.
• Manage MHDB’s applicant tracking system (Talent Match Portal), including sharing hot jobs, tracking candidate responses, and documenting interviews and hires.
• Supporting the activities of the Business Relationship Services committee, which meets monthly and sets the standard for Employer Engagement across the agency, and provides training to JVS employees
• Track and record attendance, job placements, employer services, and warm referrals to employers in MOSES and Salesforce for MHDB and JVS reporting
• Provide project-based support as needed.
• Serve on the Business Relationship Specialist (BRS) team as a note taker and active participant, assisting the planning committee on BRS project and initiative
• Conduct sector research for Senior Directors and SVP on roles relevant to future talent pipelines

Outreach:

• Meet with employers regularly to understand their workforce needs and assess how MassHire Downtown Boston can support them, referring them to appropriate contacts within the agency whenever possible
• Collaborate with the Marketing team to share recruitment event and job fair news with a network of Community-based Based Organizations in Greater Boston (via flyers, Constant Contact, and email), JVS colleagues (via Teams and group emails), and the general public (via MHDB’s website and social media accounts)
• Work with Business Relationship Specialists across JVS and MassHire to identify and make strategic connections with new employer partners and industries for our clients and the agency overall.
• Maintain a list of contacts at Community-Based Organizations and employer contacts. 
• Assemble and post content for newsletters and web pages – including hot jobs, events (hosted by JVS and others), job openings, and training and networking opportunities for clients and colleagues. 
• Research industries, companies, and job titles using Lightcast and other research tools so that the Employer Engagement team can expand JVS’ impact

Communication:

• Coordinate with various JVS programs to connect participants to career center services, training[CD1] related employers, events aligning with their graduation dates, and job needs (industry, title, job skills, hours, pay, etc.). 
• Regularly send professional emails to clients, employers, and community-based organizations. Some connections may be in person, via phone calls or via ZOOM meetings.
• Assist JVS staff when clients/customers require extra support to identify appropriate employers and jobs.
• Monitor the Career Resource Center as needed and provide in-person support to customers searching for jobs, working on their resumes, and submitting job applications electronically. 
• Co-facilitate workshops, especially on job fair preparation, healthcare careers, and the hiring landscape. 
• Notify JVS staff and clients when a client/customer’s resume needs revision before being presented to an employer.

Data Recording/Reporting:

• Maintain accurate records in the MOSES database including creating recruitment events, registering clients and employers who attended events, posting new job orders into MOSES, and then sending emails to the JVS Job Leads and Notification list with job details and Job Order number. 
• Entering job placements into MOSES as they are reported by clients and colleagues
• Entering referrals in MOSES when clients are referred to specific positions.
• Matching employer job requisition #s to JobQuest job orders so that MOSES referrals can be made by JVS staff members 
• Recording employer interactions in Salesforce in such a way that contributes to the broader organization’s goals to deepen employer relationships

Minimum Skills and Qualifications:

• High school diploma and three plus years directly related experience; or certificate/associates and two years of related experience

• Three years of office support/administrative work is strongly preferred
• Highly proficient in Microsoft Office Suite skills
• Demonstrated skill in database programs
• Excellent interpersonal, communication, event planning, and organizational skills
• High-level proficiency in English – additional languages are a plus
• Ability to work as part of a team and independently
• Ability to work in a multi-cultural environment
• Excellent customer service skills

Key Competencies:

• Proficiency in Microsoft Office and Salesforce 
• Update websites using WordPress
• Proficiency in writing, designing, and producing flyers and collateral marketing materials 
• Employs creative problem-solving and troubleshooting techniques
• Accountability and Results Focused
• Adapting to Change
• Building Relationships, Collaboration, and Teamwork
• Cultural Competency and Respect
• Communication Skills 
• Initiative
• Planning and Organizing
• Promotes External Relations

JVS Culture: JVS is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.