JOB TITLE: Bakery Clerk DEPARTMENT: Bakery

PURPOSE:

Provides prompt, efficient, and friendly customer service. Retrieves, prepares, and packages bakery goods to put out on display. Handles food in a safe manner and ensures the sales floor and processing areas are clean, sanitary, fresh, and full.

WORKING RELATIONSHIPS:

Accountable and Reports to: Store Director, Asst. Store Director, Person-In-Charge, Bakery Manager, Bakery
Crew Chief

PRIMARY JOB FUNCTIONS:

• Provides prompt, efficient, and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.

• Genuinely thanks each customer and invites them back.
• Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.

• Answers the department telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Maintains sales floor which includes stocking racks and tables, pulling stale product, cleaning up miscellaneous spills and loose debris.
• Prepares, processes, packages, and labels all Bakery products.
• Inspects all Bakery products for quality and freshness, rotates products on display for sale and in reserve areas and removes products with expired shelf life.
• Assists customers with special orders via telephone, online orders, or in person.
• Pulls product from freezer and other reserve areas to fill sales floor.
• Cleans all bakery utensils, equipment, merchandising tables and cases, food preparation surfaces, floors, doors, walls and storage areas according to sanitation schedule and standards.
• Removes trash in a timely manner.
• Disassembles and flattens packing boxes and loads disassembled boxes into the baler.
• Prepares and completes all daily record keeping and documentation required by the Company, Store

Director or Bakery Manager.

• Decorates product to achieve customer satisfaction by using all company approved methods which may include edible image printer.
• Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signage procedures, and meeting customer demands.
• Keeps the department and storage area organized according to “5S” standards.
• Monitors temperature of all display and storage units for proper product holding.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.
• Reports to work when scheduled and on time.
• Checks invoices against delivered products and supplies; places them in designated product storage areas according to “5S” standards.

Updated 6/2011

• Responsible for proper inventory control through pricing, dating, labeling, and stocking.
• Ensures that all food is handled in accordance with local health department regulations.
• Protects associates and customers by removing potential hazards from the sales floor in a timely manner.

SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)

• Updates price changes as needed on shelves and displays.
• Assists in other areas of store as permitted by Collective Bargaining Agreement(s).
• Changes labels and reloads supplies in department.
• Performs other job related duties and special projects as required.

SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)

• Has the ability to do simple addition, subtraction, copying figures, counting and recording.
• Must have the ability to solve practical problems and deal with multiple variables as they are presented.
• Possesses the ability to understand and follow written, verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision.
• Must have the ability to handle refrigerated and frozen levels of temperature when retrieving product from cooler or freezer
• Must be able to work shifts varying in length and time, including early mornings, nights, weekends and holidays.

WORKING CONDITIONS:

The duties for this position are normally conducted in a store environment. Exposure to approximately 28 degrees Fahrenheit while handling products in cooler, -20 degrees Fahrenheit while handling products in the freezer, and 400 degrees Fahrenheit while placing products in or removing from the ovens. There is significant responsibility to maintain customer service levels and handle multiple priorities. Has exposure to cleaning chemicals/solvents.

EQUIPMENT USED TO PERFORM JOB:

Box cutter, pallet jack, stock cart, icing piping bags, various cake decorating tools, knives, label maker, edible image machine, oven mitts, industrial mixer, strawberry slicer, pan washer, plastic or latex gloves, bread slicer,
SPA gun, stocking rack, trash and cardboard compactor, telephone/intercom.

CONTACTS:

Has daily contact with co workers, suppliers/vendors and customers.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.

Updated 6/2011

Bakery Clerk Physical Action Requirements*
Not at all Seldom Occasionally F r e q uently Continuously

Activity 0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments
0% <1% 1-33% 34-66% 67-100%

Standing  concrete/tile floor; frequent for cake decorator

Sitting 

Walking  concrete/tile floor

Climbing  step stool (1 - 3 steps), stairs

Low Level Work 

Twisting of torso 

Reach above Shoulder Level  up to 72"

Reach below Shoulder Level 

Bend/Stoop & Reach  reaching into cases, preparing product
Simple/Light Grasping:

Preferred Hand  using a box cutter
Both Hands  cutting/handling product (cakes, fruit)

Firm/Strong Grasping:
using a box cutter, cutting products; frequent for cake

Preferred Hand  decorator using icing bags and fudge.
Both Hands

Simple/Light Pinching:

Preferred Hand

Both Hands  decorating ingredients, twist ties
Firm/Strong Pinching:

Preferred Hand
Both Hands  sealing/clasping containers

Pushing / Pulling Requirements*

Items / Material N o t a t a l l Seldom O ccasionally F r e q uently Continuously
0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments

Force Pounds 0% <1% 1-33% 34-66% 67-100%
Pallet Jack

<20 LBS  5 - 100 ft
20-50 LBS  5 - 100 ft

>50 LBS

Stock Cart/ U-Boat

<20 LBS  Stock cart, up to 100 yds
20-50 LBS  U-boat, up to 100 yds

>50 LBS 
Other (list force) hand pressing cookie dough 35 LBS  kosher store only

Lift / Carry Requirements*

Not at all Seldom O ccasionally F r e q uently Continuously
Item Weight 0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments

0% <1% 1-33% 34-66% 67-100%
Height Lifted Distance Carried

<10 LBS  6 - 72" 1 - 5 ft
10 LBS - 20 LBS  6 - 72" 1 - 5 ft
20 LBS - 30 LBS  6 - 40" 1 - 5 ft
30 LBS - 40 LBS  6 - 40" 1 - 5 ft
40 LBS - 50 LBS  6 - 40" 1 - 5 ft
> 50 LBS 

*All weights and frequencies may vary by season; heights and distances may also vary slightly between stores.

Updated 6/2011

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person