Jerzee's and Bojangles is Hiring a Hourly shift lead Near Canton, OH
Job Description
Job Description
We are looking for an experienced Shift Leader to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the shift, managing staff, ensuring customer satisfaction, and maintaining a safe and secure environment. The ideal candidate will have excellent leadership skills, a strong work ethic, and the ability to motivate and inspire others. This is an excellent opportunity for someone who is looking to take their career to the next level.
Responsibilities:
Supervise and coordinate the activities of employees on a shift basis.
Ensure that all employees adhere to company policies and procedures.
Maintain a safe and secure working environment.
Monitor employee performance and provide feedback and guidance.
Ensure that all tasks are completed in a timely manner.
Resolve customer complaints and inquiries in a professional manner.
Maintain records of employee attendance, performance, and other relevant information.
Skills:
Prior QSR/drive thru experience
POS and order taking
Ability to excell in high stress situations
Ability to communicate and overcome objections with staff and guests