POSITION SUMMARY

The Managed Services System Administrator III should have the proven ability to work either independently or in a team to achieve results. Should have the ability to quickly analyze problems and to work cooperatively with clients and other Jenzabar associates to determine the problem, verify potential solutions, and to solve the problem in a professional, courteous, and accurate manner with enough level of ongoing communication and follow-up. The System Administrator III will work with Jenzabar’s Managed Services, Tech Consulting, PD, and Support teams to manage systems/servers/databases for CX, JX, JICS, J1, and other Jenzabar solutions. In this position, the System Administrator III will be able to blend their analytical, technical, and communications skills to provide responsive and accurate solutions to Managed Services Customers. 

EXPECTATIONS:

• Works cooperatively with Managed Services staff members, Clients and other teams/departments within Jenzabar to determine problems/solutions in delivery of Managed Services to customers. 
• Acts as a facilitator for the Jenzabar teams who may be helping to trouble-shoot or evaluate system, software, network, or data issues. 
• Completes other duties as assigned by the Managed Services Manager or the designated Project Manager. 
• Provides technical expertise and recommendations in assessing software/hardware projects and initiatives. 
• Responsible for writing documentation/instructions related to standard and custom configuration of applications and operating procedures. 
• Identifies opportunities that can improve the efficiency of business processes within Managed Services and Client operations.

RESPONSIBILITIES:

• Install, configure, upgrade, test, and deploy Jenzabar core products
• Perform regular server checks, proactively identify problems, and provide effective solutions
• Respond to customer tickets in timely and professional manner
• Provide Monthly Remote Management reports to customers 
• Refresh development servers with production applications and data as needed.
• Communicate and collaborate well with team members
• Assist customers with resolving system issues and escalates problems when appropriate
• Install/Upgrade SQL Server per best practices and Jenzabar Managed Services guidelines
• Intermediate understanding of Jenzabar core product Administration
• Investigate and resolve application functionality related issues. Provide support, troubleshooting, and communication while determining the appropriate steps in delivering the solution
• Perform migrations of customer’s data from on-prem to company hosting environments
• Is experienced with one additional Jenzabar Product outside of the Jenzabar core
• Is experienced with three additional Technologies as defined by the Managed Services Manager

QUALIFICATIONS:

• 4-6 years in a Systems Administrator role
• Experience with Web Servers, application servers and mission critical applications. 
• Windows or Linux experience
• Experience working in a virtualized environment
• Problem Solving and troubleshooting skills, including ability to perform root cause analysis design preventative activities
• Excellent analytical and problem-solving skills
• Able to quickly learn new software setup requirements, configuration rules, update procedures, etc. (and to then train other users, whether the customer or internal Jenzabar associates.)
• Takes responsibility for and shows initiative in learning how to use/manage systems more effectively. 
• Excellent verbal and written communication skills.  

Preferred Skills:

• Scripting - any language
• Networking knowledge 
• Experience working in a high availability environment
• Bachelor’s degree

The pay range for this position is $56k to 80k/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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