Position Summary

The Services Manager is responsible for innovating and leading the Professional Services Data Conversion Team. The Manager will ensure that we have a knowledgeable team that can provide quality professional services. The Manager will work with the team to improve data conversion processes and to develop best practices.

Essential Tasks

• Provide supervision and leadership for Data Conversion team
• Lead the team to continuously improve the process and build team strength
•  Work to innovate, automate, and improve the project and implementation processes, including the evaluation of new technologies
•  Ensure team has the appropriate training and professional development
• Serve as the escalation path for customer issues or concerns
• Foster cross-departmental cooperation, communication, and collaboration
• Monitor departmental measurements such as utilization to ensure that the team is fully utilized
• Verify team processes for revenue and billings are followed
• Track and report status of implementation to management
• Work with Services management team to ensure that project resources are in place
• Create a culture of ownership and accountability on the team
•  Monitor staffing and recommend additional hires as needed
• Provide a timely response to customer inquiries
• Assist Sales with new opportunities during the sales process
• Other duties as assigned

 Preferred Skills and Experience

• Bachelor’s degree, or equivalent
• 8 years relevant experience
• 2 years management responsibility
• Strong technical background, including experience with MS SQL Server and a solid understanding of relational databases
• Experience with data conversion and software implementation projects
• Experience with Jenzabar ERP products preferred
• Experience with Higher Education preferred
• Experience with SmartSheet or other project collaboration tool
• Excellent written and verbal communication skills

#LI-Remote

The pay range for this position is $80,000 - $110,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.